Job summary
Receptionist, Band 2- Emergency Department (22.5 hours a week)
Are you enthusiastic, highly motivated and wanting to work for the NHS? If you are looking for a job where you will be kept busy and no day is the same, the Receptionist role could be for you.
This specific job role entails working nights, 22.5 hours week on a set shift pattern (11pm - 7am) which will include working unsocial hours, weekends and Bank Holidays. Unsocial hours worked attract an enhanced rate of pay. You must be able to have a flexible approach and be able to work extra shifts to ensure Reception has optimum Reception cover.
You will be part of a friendly team of approximately 25 Receptionists working in a busy Emergency Department working with a wider multi-disciplinary team. You will be working in a fast paced/ever changing environment.
Main duties of the job
To provide a comprehensive and efficient Reception service within the Emergency Department.
Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.
Scanning of patient documentation.
Answer telephone enquiries.
Deal with enquiries at Reception that are not necessarily ED related.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
- Knowledge of TrakCare and other NHS systems - training provided
- Competence in IT skills including Outlook and Word
- Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies.
- Excellent telephone and interpersonal skills.
- Ability to communicate clearly and act quickly in an emergency situation
- Able to work under pressure, problem solve in a changing and challenging environment.
- Attention to detail, familiar with medical terminology.
- Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team.
-Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion.
- Able to deal with challenging behaviour in a tactful and calm manner.
- Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.
- Understanding of hospital and basic knowledge of roles in other areas
Job description
Job responsibilities
- Knowledge of TrakCare and other NHS systems - training provided
- Competence in IT skills including Outlook and Word
- Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies.
- Excellent telephone and interpersonal skills.
- Ability to communicate clearly and act quickly in an emergency situation
- Able to work under pressure, problem solve in a changing and challenging environment.
- Attention to detail, familiar with medical terminology.
- Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team.
-Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion.
- Able to deal with challenging behaviour in a tactful and calm manner.
- Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.
- Understanding of hospital and basic knowledge of roles in other areas
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
Desirable
- Educated to diploma level or NVQ 3, City & Guilds certificate level in Business Administration or equivalent
- Customer service qualification/training
Experience
Desirable
- Previous NHS experience and/or dealing with members of the public
- Experience in dealing with difficult service users and challenging behaviours
- Proven experience of working in a fast paced environment and responding to emergency situations
Knowledge / Skills
Essential
- Competent IT skills
- Excellent interpersonal and telephone skills with ability to interact with a wide range of multidisciplinary staff, external agencies and members of the public
- Ability to work autonomously
- Meticulous in collecting /recording of data
- To be flexible with shifts and be able to pick up extra shifts to ensure optimum reception cover
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
Desirable
- Educated to diploma level or NVQ 3, City & Guilds certificate level in Business Administration or equivalent
- Customer service qualification/training
Experience
Desirable
- Previous NHS experience and/or dealing with members of the public
- Experience in dealing with difficult service users and challenging behaviours
- Proven experience of working in a fast paced environment and responding to emergency situations
Knowledge / Skills
Essential
- Competent IT skills
- Excellent interpersonal and telephone skills with ability to interact with a wide range of multidisciplinary staff, external agencies and members of the public
- Ability to work autonomously
- Meticulous in collecting /recording of data
- To be flexible with shifts and be able to pick up extra shifts to ensure optimum reception cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
