Gloucestershire Hospitals NHS Foundation Trust

Digital Systems Trainer - Band 4

This job is now closed

Job summary

An opportunity has arisen for an enthusiastic, motivated and dynamic individual to join the Digital Training Team. This role will be based at Gloucestershire Royal Hospital, with an expectation to also work at Cheltenham General Hospital.

The successful candidate will join the team at a very exciting time to assist with the progress of the digital journey within Gloucestershire Hospitals NHS Foundation Trust by providing training and support, delivered in a variety of methods, for TrakCare (the Trust's Patient Administration System), Sunrise EPR (Electronic Patient Record) and Badgernet (Maternity EPR).

Main duties of the job

Provide professional training, support and knowledge to enable the successful implementation, development and upkeep of GHFT's EPR system. This will include working with the EPR team to understand how the system works in order to develop and deliver effective training to our colleagues that will be using the system. This role will also include supporting the administration and configuration of the system where appropriate and then working as part of the wider project team to evaluate and test the system as part of any development activities.

About us

We are looking for a flexible and positive team player to join our experienced, friendly and highly professional team. An enthusiasm for supporting all staff members in embracing change is a must.

We are a fun team who work hard and support one another. The ideal candidate must have excellent communication skills and with the understanding and ability to offer a flexible and adaptable approach to this position to give a positive learning experience to staff in a wide variety of roles.

This position would suit an individual who works equally well as part of a team and their own allocated area of work with a maturity to stick at a problem until resolution is achieved.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

318-24-COR-R12248-B

Job locations

Trustwide

Gloucester, Cheltenham

GL1 3NN

Job description

Job responsibilities

Delivering indirect care to the patient by supporting clinical staff in their use of the trusts EPR system which are of key importance to patient safety, the quality of patient care, day to day operational management and effective delivery of services

Undertake training needs analysis/competency skills checklist for end user staff, and identify appropriate training solutions

Develop appropriate end user training materials, reference materials, certificates, handouts and promotional materials for distribution within the Trust and on the intranet.

Plan and deliver training to end users in accordance with agreed timescale, varying from 1-1s, classroom sessions to large groups of staffin line with standards procedures and policies

Provide a flexible approach as required to delivery of training courses for out of hours, including evenings and weekends if required

Ensure that all data regarding delegates, training timetables, etc. are supplied in a timely and complete manner in order to support the update of the training database.

Assist with the quality assurance and testing of any EPR implementation or developments and ensure that new/enhanced functionality is understood, users are trained, and training materials are updated as appropriate

Assist in undertaking regular training audits to assess effectiveness of training and identify areas where further training is required, and escalate to appropriate person

Maintain staff training records and provide information and statistics in relation to the need for training, delivery of training and targets for training

Engage with continued personal development of knowledge and requirements to support changes in current software, and to support new software as required

Assist with the publication of promotional materials, including articles, posters, intranet updates, exhibitions and presentations to support new or enhanced software requirements

Contribute to ongoing development of IM&T by putting forward end user views on opportunities for enhancement

Prioritise and manage requests on a daily basis, responding quickly and appropriately to issues, escalating if necessary

To work as part of a team and participate in team meetings internal & external to the Trust (other Trusts & suppliers)

During training sessions the post holder will be expected to respond to questions and give feedback on issues raised.

Identify any areas of concern with regard to data quality and feedback to the Training Manager in order that training courses can be adapted accordingly.

Ensure that all confidentiality guidelines are met and that all Information Security issues are covered during training courses. Be fully conversant in Information Governance issues.

Implement policy changes in their own work area and propose policy changes in other areas.

Be able to respond clearly and concisely to queries and clearly explain procedures over the telephone.

Use Word, Excel, PowerPoint and Captivate (bespoke training material development software) to provide statistics and training aids.

Please see attached full job description.