Information Officer - Band 4 (Microbiology)

Job description

Job responsibilities

Knowledge, Skills & Experience

Educated to Foundation Degree or NVQ Level 4 or above (or equivalent)

Experience of using Microsoft Office packages

Experience of using hospital database systems

Experience of managing data obtained from healthcare systems, including the generation of summary reports

Experience of using infographics software to present complex information to non-specialist users

An awareness of the importance of data integrity, security and confidentiality

An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls

Excellent organisational skills with the ability to prioritise workload and to work to deadlines

Good written and verbal communication skills

Good interpersonal skills for dealing with people internal and external to the organisation

Able to work flexibly within a team

Able to work quickly and accurately

Able to use own judgement and initiative as appropriate

Speciality Specific Role

Responsible for providing administrative support for the semen cryopreservation facility.

Responsible for maintaining the Access database, including database design and integrity, patient records, tracing and contacting patients and partners, correspondence, reports and audits.

To be part of the Cryopreservation management team, helping to ensure the continued licensing of the department with the Human Fertilisation and Embryology Authority (HFEA).

To participate in the preparation and presentation of documentation for the HFEA licence inspections.

Preparation and submission of monthly data to the UK Health Security Agency (UKHSA) for the mandatory surveillance of bacteraemia.

Routine data inputting, checking of information and forwarding of data to the UKHSA via the SGSS web system.

Carrying out routine departmental data audits.

Dealing with telephone enquiries from a wide range of medical staff and occasionally patients about test, specimens and results. Using discretion over what information is passed on.

Prioritisation of workload to ensure that all tasks are completed by set timescales.

Ensuring that data analyses are completed in time to meet deadlines for submission to national organisations.

Creating reports on an ad-hoc basis, responding to requests for data analysis from the laboratory clinical or management teams.

Proving monthly and quarterly workload data searches for contracting and reporting purposes.

Managing the monthly departmental performance dashboard

Dealing with queries relating to data held, and ensuring the quality of data meets appropriate standards.

Generating infographics to assist in the provision of guidance for laboratory users

Acting as one of the nominated webmasters for the departmental intranet and internet web pages.

Generating regular surveillance reports (using data from the LIMS) for key infections and antimicrobial resistance patterns

Managing laboratory training records on Q-Pulse

Managing the laboratory EQA schemes and reporting on monthly performance

Monitoring the completion of Acceptance Testing in the laboratory

Monitoring the completion of daily bench sheets in the laboratory

Monitoring the completion of in-house equipment calibration (rulers, timers etc.

Some cover for other roles within the admin / secretarial team may be required during periods of absences.

Semen Cryo-presevation Service

Responsible for providing administrative support for the semen cryopreservation facility.

Responsible for maintaining the patient database; including patient records, tracing and contacting patients and partners, correspondence, reports and audits.

To be part of the Cryopreservation management team, helping to ensure the continued licensing of the department with the Human Fertilisation and Embryology Authority (HFEA).

Liaise with the Andrology Laboratory Lead Scientist, Clinical Leads and Oncology Department.

Service Improvement

Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements.

Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.

As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.

Person Specification

Qualifications

Essential

• Foundation Degree or NVQ Level 4

Experience

Essential

• Appropriate hospital / NHS environment
• Communication of complex data

Knowledge

Essential

• Use of hospital computer systems
• Data security, integrity and confidentiality

Desirable

• Medical termninology
• Use of infographics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)