Job summary
The Diagnostic Systems Team provides a key role in delivering the Trust Digital Strategy and supports the trust diagnostic departments (Radiology, Pathology and Pharmacy). As a team we ensure that the trust diagnostic systems are safe, reliable, and well-managed, to enable the best possible care for our patients.
You will support the day-to-day system administration of critical diagnostic IT systems across the Trust, mainly within Radiology as part of the PACS (Picture Archiving and Communications System) and CRIS (Clinical Records Interactive Search/System). Work will also include involvement within Pathology and Pharmacy with general admin and creation of accounts etc.
Main duties of the job
You will support the day-to-day system administration of critical diagnostic IT systems across the Trust, mainly within Radiology as part of the PACS (Picture Archiving and Communications System) and CRIS (Clinical Records Interactive Search/System). Work will also include involvement within Pathology and Pharmacy with general admin and creation of accounts etc.
The post-holder will need to be adaptable and capable of using their judgement to prioritise and make decisions. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.
The post-holder will be expected to convey a positive, professional image, representing the Digital Team. They must demonstrate a proactive approach to meet requests for support, exercise appropriate initiative in a busy environment and be able to demonstrate the ability to liaise effectively and confidently with people at all levels. The post holder will also be required to work as part of a team and have a flexible attitude to work and provide cross cover during periods of staff absence at multiple sites.
About us
At the heart of our digital strategy is the launch of an Electronic Patient Record that will give our clinicians a single point of access to all clinical information, improving their experience of healthcare technology and making us one of the best places to work in the NHS. None of this can happen without a skilled and enthusiastic team of technical experts, in a wide range of specialties including infrastructure, network, security, hardware deployment and software configuration.
We are investing heavily to realise this project and offer those joining our emerging team the chance to learn new skills and develop further as our digital journey continues.
We are looking for proactive, enthusiastic and skilled people who want to use their expertise to help make a difference to patient care. For more information please get in touch with us by emailing ghn-tr.digital@nhs.net
Job description
Job responsibilities
This will involve but will not be limited to
Using the Image Exchange Portal (IEP), to transfer and receive images between authorised organisations (full training will be given).
Dealing with direct/group requests for copies of patients Radiology Imaging and Reports from other NHS Trusts and Private Hospitals for continuing Patient care. These requests can be received via Email or Telephone.
Dealing with requests for images required for the MDT meetings.
Monitoring the IT Support System (TopDesk) for tasks that would be supported by you within your role.
Supporting the diagnostic team with creating and updating support calls in the IT Support System (TopDesk), keeping end users informed of process and ensuring service is delivered to SLAs and quality standards.
Running routine reports or stats for Pharmacy/Pathology/Radiology.
Catalogue maintenance for EMIS Pharmacy systems.
Routine basic weekly functional testing for Pharmacy business continuity machines.
Liaising with secretaries from within and outside the trust regarding data transfers.
Support with the delivery and testing of IT systems.
Support the production and maintenance of support documentation.
Contribute to effective team-working by transferring skills and knowledge across the digital team and ensure that working procedures are properly documented and maintained.
Support with making of new user accounts across various diagnostic applications (for example CRIS, PACS, ICE & EMIS).
Working with the team to support IT & Cyber Teams in ensuring that systems are secure, and adhere to trust standards.
Work within defined deadlines as part of a team and on an individual basis.
To take part in out of hours work for projects or on-call rotas, where required.
Keep up to date with relevant technologies, new techniques and developments that might occur and provide training to others if required with the areas you cover.
Job description
Job responsibilities
This will involve but will not be limited to
Using the Image Exchange Portal (IEP), to transfer and receive images between authorised organisations (full training will be given).
Dealing with direct/group requests for copies of patients Radiology Imaging and Reports from other NHS Trusts and Private Hospitals for continuing Patient care. These requests can be received via Email or Telephone.
Dealing with requests for images required for the MDT meetings.
Monitoring the IT Support System (TopDesk) for tasks that would be supported by you within your role.
Supporting the diagnostic team with creating and updating support calls in the IT Support System (TopDesk), keeping end users informed of process and ensuring service is delivered to SLAs and quality standards.
Running routine reports or stats for Pharmacy/Pathology/Radiology.
Catalogue maintenance for EMIS Pharmacy systems.
Routine basic weekly functional testing for Pharmacy business continuity machines.
Liaising with secretaries from within and outside the trust regarding data transfers.
Support with the delivery and testing of IT systems.
Support the production and maintenance of support documentation.
Contribute to effective team-working by transferring skills and knowledge across the digital team and ensure that working procedures are properly documented and maintained.
Support with making of new user accounts across various diagnostic applications (for example CRIS, PACS, ICE & EMIS).
Working with the team to support IT & Cyber Teams in ensuring that systems are secure, and adhere to trust standards.
Work within defined deadlines as part of a team and on an individual basis.
To take part in out of hours work for projects or on-call rotas, where required.
Keep up to date with relevant technologies, new techniques and developments that might occur and provide training to others if required with the areas you cover.
Person Specification
Qualifications
Essential
- Educated to GCSE grade C / 4 or above (or equivalent) in English & Maths or equivalent experience
- Evidence of Personal Development
Desirable
Experience
Essential
- Experience of using own initiative, prioritising workload with exceptional understanding and knowledge of organisational skills
- Has written system documentation and on-going maintenance and support of systems
- Minimum of 1 year's experience working in the NHS
Desirable
- An understanding of the issues around System Security and Audit capabilities
- Experience supporting IT systems and/or diagnostic systems such as PACS, CRIS
Knowledge/ Skills
Essential
- Excellent customer service skills
- Willingness to undertake further training and keep up to date with technical advances
- Good written and oral communication skills, and able to communicate effectively at all levels
- Excellent attention to detail
Desirable
- Good understanding of data quality, and ability to develop data quality reporting mechanisms
Person Specification
Qualifications
Essential
- Educated to GCSE grade C / 4 or above (or equivalent) in English & Maths or equivalent experience
- Evidence of Personal Development
Desirable
Experience
Essential
- Experience of using own initiative, prioritising workload with exceptional understanding and knowledge of organisational skills
- Has written system documentation and on-going maintenance and support of systems
- Minimum of 1 year's experience working in the NHS
Desirable
- An understanding of the issues around System Security and Audit capabilities
- Experience supporting IT systems and/or diagnostic systems such as PACS, CRIS
Knowledge/ Skills
Essential
- Excellent customer service skills
- Willingness to undertake further training and keep up to date with technical advances
- Good written and oral communication skills, and able to communicate effectively at all levels
- Excellent attention to detail
Desirable
- Good understanding of data quality, and ability to develop data quality reporting mechanisms
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
