Unscheduled Care Office Administrator, Band 3

Job summary

Unscheduled Care is looking for a Office Administrator to join our team within Gloucester Royal Hospital. The successful candidate will be maintaining patient records, supporting the medical secretaries, rota co-ordinators, nurses and medical staff in administrative tasks, answering the phone, taking minutes of meetings and liaising with other areas for clerical needs.

The role will involve working with confidential information and dealing with sensitive issues so a knowledge of data protection and safeguarding would be an advantage. The post holder would need to provide a courteous, efficient and professional service, making a valuable contribution to support the team in tasks and daily workload.

You will need to be able to apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team.

Main duties of the job

The post holder will manage consultants' correspondence, dealing with telephone calls/typing letters with a potentially distressing or emotional content, audio typing, minute taking for departmental meetings, moving and handling of patient notes daily which are often heavy (10-15kg+), handling patient queries, and liaising with other healthcare professionals in order to support the delivery of Trust activity targets and deliver safe patient care.

Computer literate in all Microsoft packages is essential. Ability to multi-task.

Additionally, the post holder will assist the medical rota co-ordinators in building rosters to maintain safe staffing levels, including liaising with a varying healthcare professionals and assist the rota coordinator in responding to doctors' queries and advertise shifts on locums' nest as and when required. You will also need to be willing to help with any other administrative duties directed by the rota co-ordinator/departmental manager.

Knowledge of Trackcare/Infoflex/Digi/PACs is desired but not essential.

Working as a team player is an integral part of the job role therefore good communication skills are key.

About us

We are a very busy department and we require an energetic, enthusiastic and well organised individual to join our team as a Office Administrator in the Unscheduled Care Department. You will work alongside a small secretarial and rota co-ordinator team and support provision for Consultant and Specialist Nurse led inpatient services.

If you like to be kept busy, enjoy variety and have a good eye for detail whilst working under pressure then you could be the person we are looking for.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.