Job summary
Appointments Officer - Radiology, Band 3 (24 hours a week)
The Radiology department is looking for an appointments booking officer to join our team, we need an individual who is ready for a challenge to join our busy radiology appointments team in providing an effective booking service for Radiology patients ensuring wait time and clinical targets are met. The post holder will be responsible for the day to day booking of patients for a range of imaging modalities across the Trusts multiple Radiology sites including the brand new Community Diagnostic Centre at Quayside House.
A high number of appointments are made via in-bound and out-bound telephone calls therefore; the ideal individual will need to have excellent communication skills, to ensure that patients receive a supportive and responsive service tailored to their specific needs.
A good all round knowledge of IT is essential, however full training in using the Computerised Radiology Information System (CRIS) will be provided.
Main duties of the job
We are looking for an enthusiastic and motivated individual who is able to monitor the progress of referrals, be able to identify problems and take the appropriate action to ensure the efficient management of referral in line with our waiting time and clinical targets.
You will need to be able to work unsupervised once fully trained.
The role can be very demanding having to deal with patients that can cause anxiety and distress.
Good communication skills are essential, the post holder will be not only be required to communicate with patients, but also to liaise with a multi-disciplinary team both within radiology and throughout the trust daily.
Training will be provided in the Computerised Radiology Information System (CRIS) however the post holder will need to confident in using windows based IT systems
About us
The Radiology department at Gloucestershire Hospital NHS Trust is an ever expanding service providing a wide range of imaging modalities such as CT, MRI, ultrasound, plain film and interventional radiology. The department is a friendly and supportive place to work, with the patient at the centre of everything we do to provide the best care for everyone.
Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service
An annual personal development review to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Job description
Job responsibilities
The successful candidate on the daily basis will be able:
- Ensure adherence to all Trust policies.
- Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis.
- Effectively monitor and maintain the CRIS system ensure accuracy of data, identification and resolution of system errors.
- Provide an efficient, supportive and informative service to patients, relatives and carers.
- Effective use of county wide appointment capacity to ensure optimum use involving decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints.
- Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions on reallocation of capacity as appropriate.
- Investigation and effective follow - through on DNA patients.
- Timely and accurate cancellation of appointment lists and appropriate re-scheduling of appointments.
- Communicate effectively with patients to ensure their understanding. Have knowledge of how to overcome barriers eg, where English is not a patients first language, patients with sensory impairments, confused or anxious patients where tact and sensitivity, reassurance etc may be required.
- Prioritise and organise own daily activities with minimal direct supervision.
- Liaise and work with line management to ensure compliancy of daily service management. Highlight any issues to line management which may have a detrimental impact on workload or staff etc.
- Assist with provision of absence cover for colleagues or any duties as requested by management to meet service demand
Job description
Job responsibilities
The successful candidate on the daily basis will be able:
- Ensure adherence to all Trust policies.
- Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis.
- Effectively monitor and maintain the CRIS system ensure accuracy of data, identification and resolution of system errors.
- Provide an efficient, supportive and informative service to patients, relatives and carers.
- Effective use of county wide appointment capacity to ensure optimum use involving decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints.
- Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions on reallocation of capacity as appropriate.
- Investigation and effective follow - through on DNA patients.
- Timely and accurate cancellation of appointment lists and appropriate re-scheduling of appointments.
- Communicate effectively with patients to ensure their understanding. Have knowledge of how to overcome barriers eg, where English is not a patients first language, patients with sensory impairments, confused or anxious patients where tact and sensitivity, reassurance etc may be required.
- Prioritise and organise own daily activities with minimal direct supervision.
- Liaise and work with line management to ensure compliancy of daily service management. Highlight any issues to line management which may have a detrimental impact on workload or staff etc.
- Assist with provision of absence cover for colleagues or any duties as requested by management to meet service demand
Person Specification
Knowledge / Experience
Essential
- Previous booking office experience (or equivalent)
Desirable
- Experience in a hospital or office environment
- Understanding and previous experience in medical terminology
- Knowledge and awareness of health and safety issues, risk management, and data protection act
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Computer literate in Microsoft Office packages
Desirable
- NVQ in Administration level 3 or equivalent
- Knowledge of Trakcare and CRIS Systems
Person Specification
Knowledge / Experience
Essential
- Previous booking office experience (or equivalent)
Desirable
- Experience in a hospital or office environment
- Understanding and previous experience in medical terminology
- Knowledge and awareness of health and safety issues, risk management, and data protection act
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Computer literate in Microsoft Office packages
Desirable
- NVQ in Administration level 3 or equivalent
- Knowledge of Trakcare and CRIS Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
