Job summary
The Patient Investigation and Learning Team are looking for a flexible, dedicated and resilient part time Band 3; Legal Claims Assistant. A main component of the role is to provide a full and confidential administrative service (primarily supporting the legal process), to maintain accurate and up to date records in all cases on dedicated databases. The successful applicant will be expected to contribute to Departmental objectives, ensuring compliance with external regulations and standards.
This role would suit an individual looking to fulfil the 15 hours over a 2 or 3 day working period per week. We promote hybrid/flexible working within the team.
Main duties of the job
The successful applicant will be pro-active, adaptable, highly motivated with exceptional administrative and communication skills. They will be well organised and able to work methodically and accurately. We are looking for a team member who possesses excellent interpersonal skills.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
This branch of the Legal Department sits within the Patient Investigation and Learning Team (PILT) of Gloucestershire Hospitals NHS Foundation Trust. The PILT investigate, resolve and provide recommendations for learning in respect of complaints, claims and patient safety investigations.
We are a friendly team who are passionate about their roles, patient experience and patient safety.
Job description
Job responsibilities
The successful applicant will provide secretarial/administrative support to the Legal function of the Patient Investigation and Learning Team in ensuring all correspondence and enquiries are dealt with to a high standard.
They will establish legal files for each new medical negligence and personal injury claim, recording new claims on appropriate databases, adapting and completing standard template letters for clearance by the Head of Claims and Senior Claims co-ordinators.
The successful applicant will be expected to effectively use the Trusts/departments reporting systems. Inputting new claim information received from Claimants Solicitors correspondence, Litigants in Person correspondence. Reviewing and extracting required reports and/or information from the Trusts systems
Job description
Job responsibilities
The successful applicant will provide secretarial/administrative support to the Legal function of the Patient Investigation and Learning Team in ensuring all correspondence and enquiries are dealt with to a high standard.
They will establish legal files for each new medical negligence and personal injury claim, recording new claims on appropriate databases, adapting and completing standard template letters for clearance by the Head of Claims and Senior Claims co-ordinators.
The successful applicant will be expected to effectively use the Trusts/departments reporting systems. Inputting new claim information received from Claimants Solicitors correspondence, Litigants in Person correspondence. Reviewing and extracting required reports and/or information from the Trusts systems
Person Specification
Qualifications
Essential
- NVQ 2 in Business Administration or equivalent
- Advanced level competence in standard range office IT programmes specifically Microsoft Office, Word, Outlook and Excel.
Experience
Essential
- Appropriate years experience in administrator role
Desirable
- Competence in use of Datix/ TrakCare, EPR systems
- Proven experience of maintaining and retrieving data for reporting requirements
Knowledge/ Skills
Essential
- Excellent organisational skills
- Ability to receive and communicate clearly, respectfully and effectively; face to face, telephone and written
- Ability to prioritise and organise own work load with varying and unpredictable demands, working without supervision
- Excellent time management skills and ability to adhere to strict deadlines
Desirable
- Basic knowledge of the key principles of legal processes complaints and patient safety investigations
Person Specification
Qualifications
Essential
- NVQ 2 in Business Administration or equivalent
- Advanced level competence in standard range office IT programmes specifically Microsoft Office, Word, Outlook and Excel.
Experience
Essential
- Appropriate years experience in administrator role
Desirable
- Competence in use of Datix/ TrakCare, EPR systems
- Proven experience of maintaining and retrieving data for reporting requirements
Knowledge/ Skills
Essential
- Excellent organisational skills
- Ability to receive and communicate clearly, respectfully and effectively; face to face, telephone and written
- Ability to prioritise and organise own work load with varying and unpredictable demands, working without supervision
- Excellent time management skills and ability to adhere to strict deadlines
Desirable
- Basic knowledge of the key principles of legal processes complaints and patient safety investigations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
