Deputy General Manager (Stroke, Care of the elderly and Neurology)

Job description

Job responsibilities

Job purpose The post holder will need to establish immediate credibility within the organisation and be able to develop and maintain effective working relationships at operational and senior management levels.

The post holder will be expected to develop innovative ways of working to support staff to meet patient need in a timely manner (such as within frailty at the front door and managing outpatient waiting lists)

You will be responsible for day-to-day operational management of the service line, as well as direct line responsibility for the management of admin lead

You will be responsible for fostering strong relationships with clinical and non-clinical teams in the service line and the Medical Division

Develop independent problem-solving ability towards strategic decision making in order to deliver change initiatives and process efficiencies

The post holder must be able to effectively interpret and understand complex data and information to inform decision making processes.

Key Result Areas

To develop, plan, organise and manage an agreed programme of improvement initiatives aligned with the corporate objectives of the Trust

To monitor and adjust these plans to respond to issues and changes in scope and priorities ensuring the links and dependencies between the initiatives are identified

To provide regular verbal and written progress reports to the Divisional Management Board.

To provide formal written performance management reports to specific Divisional groups and appropriate Operational Forums, on progress with the implementation of service and process improvement initiatives

To ensure that the scope and deliverables of the programme of initiatives will result in operational and organisational benefits

To ensure all service and process improvements are evaluated and where appropriate that the organisations strategic direction is influenced by the results

To develop and implement effective communication and engagement plans to support the achievement of operational benefits

To develop and deliver staff and management training plans to support and enable the service improvement initiatives

To have the delegated general management and line management responsibility for a defined area or areas as directed by the General Manager and to deputise for the General Manager during times of annual leave.

As budget holder for specific operational budget to be responsible for the allocation of resources, authorise expenditure, monitor and report spend and take appropriate action to remain within budget. In addition, to actively contribute to the drawing up of service budgets related to key projects and related financial initiatives and to be responsible for ensuring budget adjustments are made to achieve associated savings.

To work with change management leads in other areas to identify links and dependencies

To make formal presentations to groups across the Trust

To facilitate collaborative working across organisational boundaries

Line management duties relating to recruitment, performance management, appraisal and development of staff within specific areas of the Division

To carry out other duties as required from time to time as directed by the General Manager or the Divisional Director of Operations, Chief of Service and Divisional Nursing Director.

Training Ensure you, and the staff under your line management are compliant with trust mandatory training and actively engaged the appraisal process

Engage with the trust HR teams to ensure line management is appropriately supported and delivered

Leadership and management

Crate a culture that supports people to work to the best of their ability

Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed

Excellent interpersonal, communication, negotiating and influencing skills demonstrated through experience of working in complex demanding systems and environments, including the ability to persuade senior clinicians and managers to adopt new approaches

Strong evidence of team working across professional boundaries

Ability to find ways of solving or pre-empting problems

Effective leadership and people management skills

Report near misses and untoward incidents, identifying potential risks to patient care using the Trusts incident recording and reporting systemKnowledge and Attributes

Broad knowledge of the delivery of health services

In depth knowledge of targets and their application for our specialist areas, with the ability to identify issues and solutions to improve delivery of care

Knowledge and experience of budgets and resource allocation procedures

Capacity and demand modelling knowledge and evidence of implementation

Demonstrable knowledge of techniques for planning, monitoring and controlling projects and programmes

Ability to work on own initiative and prioritise their own and others workload within agreed objectives

Ability to work under pressure and respond to short timescales, on time and with accuracy

Ability to command respect and create a sense of community within a team

Benefits, target and results orientated

Ability to analyse performance data to identify areas for improvement

Proficient in the use of MS Word, Excel, PowerPoint, Access and other project management software to enable production of high-quality reports for the Divisional and Trust Boards and other audiences

Highly organised, and able to successfully manage competing priorities in a timely way

Independent worker and problem-solver

Communications and Working Relationships

General Management within the Division of Medicine and General Manager for Outpatient and Surgical Services

Project Managers and Project Support Managers across the Trust

Divisional Directors and Clinical Directors

Departmental Lead and specialist Nurses

Directorate Teams

Information, Finance and Information Technology staff

Staff and Managers of the Clinical Commissioning Groups.

General conditions Confidentiality:

In the course of your employment, you may have access to, see or hear confidential information concerning the medical or personal affairs of patients and or staff. Unless acting on the instruction of an authorised officer, on no account must such information be divulged or discussed except in the performance of normal duties. Breaches of confidence, including improper passing of registered computer data, will result in disciplinary action, which may lead to dismissal. You should be aware that regardless of any action taken by your employing authority, a breach of confidence could result in a civil action for damages.In addition, records, including VDU screens and computer printouts of registered data must never be left in such a manner that unauthorised persons can obtain access to them. Written records must either be destroyed or retained in safe custody when no longer required, VDU screens should always be cleared when unattended.

Terms and Conditions of Service:The principle terms and conditions of your appointment will be those set out in the Agenda for Change national agreement as amended from time to time by the NHS Staff Council. These terms and conditions are set out in the NHS Terms and Conditions of Service Handbook, which is available on the Trusts intranet and NHS Employers web site.

Health and Safety:It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their respective line managers.

Data Quality:As part of your employment you may be required to record Patient Information (computerised or on paper). You have a responsibility to ensure that information is entered accurately, completely and consistently. It is particularly important that patients demographic details are kept up to date. Problems should be reported to your manager.

No Smoking Policy:Gloucestershire Hospitals NHS Foundation Trust operates a no smoking policy. Smoking is not permitted anywhere within the buildings and grounds of all Trust sites. These restrictions include all areas up to the boundaries of all sites.

Job Share:As part of its commitment to Equal Opportunities in employment, Gloucestershire Hospitals NHS Foundation Trust has a policy on Job Sharing. Under this policy all posts, unless exempted, are open to Job ShareNBThis job description is not intended to form part of the contract of employment or to be a complete list of duties and responsibilities, but is a good guide for information to the job. It will be periodically reviewed in the light of developing work requirements in the department. The officer in the post will be expected to contribute to that review.

Expected interview date: 12/02/2024

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent
• Evidence of ongoing professional development such as attendance at management training (I Lead, I Manage)
• GCSE English and Maths to C grade or higher

Experience

Essential

• Experience of working within the NHS, ideally within an acute hospital environment
• Specialist knowledge and experience of operational and change management, including change and project management in a large organisation working across team or multi-disciplinary boundaries

Desirable

• Previous experience in a relevant speciality

Knowledge / Skills

Essential

• Utilise effective leadership and people management skills to supervise and manage those members of staff under line management, along with the ability to influence senior clinicians and managers
• Excellent interpersonal, communication, negotiating and influencing skills
• Ability to work on own initiative and prioritise their own workload and others workload within agreed objectives
• Ability to work using own initiative with excellent organisational skills and meticulous attention to detail
• Personally resilient and able to manage complexity and work in an ambiguous or changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Trustwide

Gloucestershire

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)