Job responsibilities
Key Result Areas:
- To develop, plan, organise and manage an agreed programme of improvement initiatives aligned with the corporate objectives of the Trust
- To monitor and adjust these plans to respond to issues and changes in scope and priorities ensuring the links and dependencies between the initiatives are identified
- To provide regular verbal and written progress reports to the Divisions Management Board.
- To provide formal written performance management reports to specific Divisional groups and appropriate Operational Forums, on progress with the implementation of service and process improvement initiatives
- To ensure that the scope and deliverables of the programme of initiatives will result in operational and organisational benefits
- To ensure all service and process improvements are evaluated and where appropriate that the organisations strategic direction is influenced by the results
- To develop and implement effective communication and engagement plans to support the achievement of operational benefits
- To develop and deliver staff and management training plans to support and enable the service improvement initiatives
- To have the delegated general management and line management responsibility for a defined area or areas as directed by the General Manager and to deputise for the General Manager during times of annual leave.
- To work with change management leads both within and external to the organisation in other areas to identify links and dependencies
- To make formal presentations to groups across the Trust
- To facilitate collaborative working across organisational boundaries
- Line management duties relating to recruitment, performance management, appraisal and development of staff within specific areas of the Division
- To carry out other duties as required from time to time as directed by the General Manager or the Divisional Director of Operations, Chief of Service and Divisional Nursing Director.
Training:
- Ensure you, and the staff under your line management are compliant with trust mandatory training and actively engaged the appraisal process
- Engage with the trust HR teams to ensure line management is appropriately supported and deliveredLeadership and management
- Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed
- Excellent interpersonal, communication, negotiating and influencing skills demonstrated through experience of working in complex demanding systems and environments, including the ability to persuade senior clinicians and managers to adopt new approaches
- Strong evidence of team working across professional boundaries
- Ability to find ways of solving or pre-empting problems
- Effective leadership and people management skills
- Report near misses and untoward incidents, identifying potential risks to patient care using the Trusts incident recording and reporting system
Knowledge and Attributes:
- Broad knowledge of the delivery of health services
- Knowledge of Hospital Flow national and local targets and how they apply
- Capacity and demand modelling knowledge and evidence of implementation
- Demonstrable knowledge of techniques for planning, monitoring and controlling projects and programmes that are striving for Flow improvement
- Ability to work on own initiative and prioritise their own and others workload within agreed objectives
- Ability to work under pressure and respond to short timescales, on time and with accuracy
- Ability to command respect and create a sense of community within a team
- Benefits, target and results orientated
- Ability to analyse performance data to identify areas for improvement
- Proficient in the use of MS Word, Excel, PowerPoint, Access and other project management software to enable production of high-quality reports for the Divisional and Trust Boards and other audiences
Communications and Working Relationships:
- General Management and clinical leaders within the Hospital across all divisions
- Improvement Project Managers and Project Support Managers across the Trust
- Divisional Directors and Clinical Directors
- Departmental Lead Nurses
- Directorate Teams
- Information, Finance and Information Technology staff
- Staff and Managers of the ICB.
- Working as One improvement team
General conditions Confidentiality:
In the course of your employment, you may have access to, see or hear confidential information concerning the medical or personal affairs of patients and or staff. Unless acting on the instruction of an authorised officer, on no account must such information be divulged or discussed except in the performance of normal duties. Breaches of confidence, including improper passing of registered computer data, will result in disciplinary action, which may lead to dismissal. You should be aware that regardless of any action taken by your employing authority, a breach of confidence could result in a civil action for damages.
In addition, records, including VDU screens and computer printouts of registered data must never be left in such a manner that unauthorised persons can obtain access to them. Written records must either be destroyed or retained in safe custody when no longer required, VDU screens should always be cleared when unattended.
Terms and Conditions of Service:
The principle terms and conditions of your appointment will be those set out in the Agenda for Change national agreement as amended from time to time by the NHS Staff Council. These terms and conditions are set out in the NHS Terms and Conditions of Service Handbook, which is available on the Trusts intranet and NHS Employers web site.
Health and Safety:
It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their respective line managers.
Data Quality:
As part of your employment you may be required to record Patient Information (computerised or on paper). You have a responsibility to ensure that information is entered accurately, completely and consistently. It is particularly important that patients demographic details are kept up to date. Problems should be reported to your manager.
No Smoking Policy:
Gloucestershire Hospitals NHS Foundation Trust operates a no smoking policy. Smoking is not permitted anywhere within the buildings and grounds of all Trust sites. These restrictions include all areas up to the boundaries of all sites.
Job Share:
As part of its commitment to Equal Opportunities in employment, Gloucestershire Hospitals NHS Foundation Trust has a policy on Job Sharing. Under this policy all posts, unless exempted, are open to Job Share
NB:
This job description is not intended to form part of the contract of employment or to be a complete list of duties and responsibilities, but is a good guide for information to the job. It will be periodically reviewed in the light of developing work requirements in the department. The officer in the post will be expected to contribute to that review.
