Job summary
We are looking for an enthusiastic, motivated, friendly, and dynamic individual to join our Corporate Education team at Gloucestershire Hospitals NHS Foundation Trust.
The Corporate Education Team is responsible for providing a range of training provisions such as Manual Handling, Conflict Resolution and Trust Induction. The administration team are also responsible for booking and arranging a wide range of other training sessions, across various specialties.
The main purpose of this role is to provide professional and comprehensive administration support, dealing with enquiries and a variety of administrative duties covering course bookings, updating staff training on the Trust's Training Record Management System, photocopying and general administrative support for the Corporate Education Team.
The post holder will be supported and trained by experienced administrative staff and work closely with the Corporate Education Business Manager. This individual will report directly to the Corporate Education Business Manager, but will work closely with the wider Corporate Education team in ensuring the day-to-day deliverables are met.
Main duties of the job:
- Deliver a high standard of Customer Service
- Accurate inputting of training registers into the Trust's Training Records Management System
- Chasing of registers that are not delivered in a timely manner
- Administrative support to ensure the continued efficiency of the department
- Receive and confirm training bookings in
Main duties of the job
Deliver a high standard of Customer Service
Accurate inputting of training registers into the Trust's Training Records Management System
Chasing of registers that are not delivered in a timely manner
Administrative support to ensure the continued efficiency of the department
Receive and confirm training bookings in line with the department's procedure
Working in Microsoft access and excel
Managing email correspondence relating to bookings using the email system
As and when directed cancel training and inform the staff member/s concerned
Working with Trust trainers and support training activity by organising training materials, handouts and registrations sheets
Use the department's evaluator system to record training evaluations and produce evaluation reports as and when required
Ordering of stationery and other supplies through the Trust's procurement system as and when required
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
Deliver a high standard of Customer Service dealing with enquiries in a professional manner, referring them to the appropriate person as and when necessary.
Accurate inputting of training registers into the Trusts Training Records Management System. This may require the chasing of registers that are not delivered in a timely manner.
Provide administrative support as required by department staff, working to a consistently high standard, to ensure the continued efficiency of the department.
Receive and confirm training bookings in line with the departments procedure.
Ability to work with both Microsoft access and excel as directed.
Responsible for managing email correspondence relating to bookings using the email system.
As and when directed cancel training and inform the staff member/s concerned.
Work closely with Trust trainers and support training activity by organising training materials, handouts and registrations sheets. Use the departments evaluator system to, record training evaluations and produce evaluation reports as and when required.
Ordering of stationery and other supplies through the Trusts procurement system as and when required.
Key relationships:
- Head of Corporate Learning and Development
- Learning & Development administrators
- Training Systems Team
- Digital Education Team
- Moving & Enabling Team
- Resuscitation Team
- Other Training Teams
- Clinical Skills Team
- Education, Training & Development staff
- Staff and Managers at all levels
- Education centre staff and visitors
- Estates Department
- Outside Suppliers
Job description
Job responsibilities
Deliver a high standard of Customer Service dealing with enquiries in a professional manner, referring them to the appropriate person as and when necessary.
Accurate inputting of training registers into the Trusts Training Records Management System. This may require the chasing of registers that are not delivered in a timely manner.
Provide administrative support as required by department staff, working to a consistently high standard, to ensure the continued efficiency of the department.
Receive and confirm training bookings in line with the departments procedure.
Ability to work with both Microsoft access and excel as directed.
Responsible for managing email correspondence relating to bookings using the email system.
As and when directed cancel training and inform the staff member/s concerned.
Work closely with Trust trainers and support training activity by organising training materials, handouts and registrations sheets. Use the departments evaluator system to, record training evaluations and produce evaluation reports as and when required.
Ordering of stationery and other supplies through the Trusts procurement system as and when required.
Key relationships:
- Head of Corporate Learning and Development
- Learning & Development administrators
- Training Systems Team
- Digital Education Team
- Moving & Enabling Team
- Resuscitation Team
- Other Training Teams
- Clinical Skills Team
- Education, Training & Development staff
- Staff and Managers at all levels
- Education centre staff and visitors
- Estates Department
- Outside Suppliers
Person Specification
Qualifications
Essential
- Computer literate in Microsoft Office packages (Word, Excel, Outlook, Teams)
Desirable
- GCSE English and Maths Grade C or above, or equivalent
- Word Processing RSA Level 3 or equivalent practical experience
- NVQ in Administration Level 3
Experience
Essential
- Experience of using own initiative, prioritising workload and utilising organisation skills
- Previous experience working in a busy office environment
Desirable
- Previous experience working in an NHS Department / knowledge of NHS systems
- Experience of data entry, maintaining databases and data validation of electronic records
Knowledge/ Skills
Essential
- Able to communicate effectively diverse range of people
- Excellent and accurate attention to detail
- Diary management skills
- Proven organisational and forward planning skills
Desirable
- Knowledge and awareness of health and safety issues, risk management and data protection act
Person Specification
Qualifications
Essential
- Computer literate in Microsoft Office packages (Word, Excel, Outlook, Teams)
Desirable
- GCSE English and Maths Grade C or above, or equivalent
- Word Processing RSA Level 3 or equivalent practical experience
- NVQ in Administration Level 3
Experience
Essential
- Experience of using own initiative, prioritising workload and utilising organisation skills
- Previous experience working in a busy office environment
Desirable
- Previous experience working in an NHS Department / knowledge of NHS systems
- Experience of data entry, maintaining databases and data validation of electronic records
Knowledge/ Skills
Essential
- Able to communicate effectively diverse range of people
- Excellent and accurate attention to detail
- Diary management skills
- Proven organisational and forward planning skills
Desirable
- Knowledge and awareness of health and safety issues, risk management and data protection act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
