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Orthotics Clerk, Band 3

Gloucestershire Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

Orthotics Clerk (Permanent position, 24 hours a week)

We are looking for an Orthotics Clerk who will be responsible for booking, cancelling or changing appointments for patients on Trak. Ensuring clinics are fully utilised. Compiling and sending letters informing patients who have been recently referred to the Orthotic department. Ensuring patients are booked within clinical and Trust waiting time targets and that Patient access policies and procedures and booking rules are adhered to.

Main duties of the job

You will be responsible for preparing Orthotic records for new patient referrals and to prepare patient notes for daily Orthotic clinics. To greet patients arriving for appointments or collecting supplies. Record clinic outcomes on Trac. Provide support to the Orthotist with general administration duties. Share responsibility for the procurement of goods for the Orthotic service, using P2P to order, code, receipt and process invoices. Promptly process orders for orthoses and receipt goods arriving in the department. Be responsible for receiving, labelling, packaging and sending goods from patients for repairs/alterations. Arranging patient collection or delivery to community hospitals, GP surgeries as required.

About us

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Date posted

14 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

318-23-SUR-R12055

Job locations

Gloucestershire Royal Hospital

Gloucester

GL1 3NN


Job description

Job responsibilities

Use of Visual Display Unit (VDU) on a daily basis

Visits to various locations throughout the hospital site.

Being available on a daily basis to talk with staff about sensitive and confidential matters usually without any notice.

Constant interruptions from telephone enquiries, unplanned visits from Trust staff, emails etc which affect the flow of concentration. Priorities often change during the day and there is a need to be very flexible in order to change direction throughout the day.

The post holder is required to use their own initiative to analyse, make decisions and implement, monitor and evaluate effectiveness of the areas they manage to ensure the best outcomes for excellent service delivery.An autonomous working condition - Line Manager is available for advice and support and will supervise the work being carried out.

Deal with aggressive verbal and written communications from people within the Trust.

Job description

Job responsibilities

Use of Visual Display Unit (VDU) on a daily basis

Visits to various locations throughout the hospital site.

Being available on a daily basis to talk with staff about sensitive and confidential matters usually without any notice.

Constant interruptions from telephone enquiries, unplanned visits from Trust staff, emails etc which affect the flow of concentration. Priorities often change during the day and there is a need to be very flexible in order to change direction throughout the day.

The post holder is required to use their own initiative to analyse, make decisions and implement, monitor and evaluate effectiveness of the areas they manage to ensure the best outcomes for excellent service delivery.An autonomous working condition - Line Manager is available for advice and support and will supervise the work being carried out.

Deal with aggressive verbal and written communications from people within the Trust.

Person Specification

Qualifications

Essential

  • GCSE level C or equivalent for literacy and numeracy

Experience

Essential

  • Evidence of appropriate years' experience within an Administrative post in the NHS
  • Evidence of advanced computer skills - including TRAK and Microsoft office applications

Knowledge/ Skills

Essential

  • Good communication skills
  • Organisational skills
  • Ability to prioritise workload
Person Specification

Qualifications

Essential

  • GCSE level C or equivalent for literacy and numeracy

Experience

Essential

  • Evidence of appropriate years' experience within an Administrative post in the NHS
  • Evidence of advanced computer skills - including TRAK and Microsoft office applications

Knowledge/ Skills

Essential

  • Good communication skills
  • Organisational skills
  • Ability to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Orthotic supervisor

Natalie Wyatt

natalie.wyatt1@nhs.net

03004228400

Date posted

14 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

318-23-SUR-R12055

Job locations

Gloucestershire Royal Hospital

Gloucester

GL1 3NN


Supporting documents

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