Job summary
Understanding what matters to people and communities can drive the ideas that shape our local health and care services.
Understanding what matters to people and communities can drive the ideas that shape our local health and care services.
This is a really exciting time to join the NHS in Gloucestershire - we have ambitious plans to strengthen how we ensure that the experiences and voices of local people and the staff who deliver services across our county inform everything we do - from the inside out and from the outside in.
You will be help us champion the 'voice' of local people, helping deliver change within health and care services and helping us build relationships with local communities.
This role will help to shape our involvement and engagement with diverse communities, patient representative groups, colleagues and partners across Gloucestershire's joined-up health and care system.
We want to make sure that we reflect our diverse communities, building on the knowledge, skills and experiences that will help us deliver the best care. We particularly welcome applications from our local diverse communities in Gloucestershire, people with a lived experience of a long-term condition or disability and LGBTQ+ people.
Expected Interview Date: 3 November 2023.
Main duties of the job
The Community Engagement and Involvement Manager will support the Communications and Engagement Team, Patient Experience Team in delivering an effective programme of engagement and involvement with local communities.
o Build links with groups, networks, charities and other organisations that represent, work for or support BAME and traveller and seldom heard communities.
o Using these links to gather views and opinions that both help improve decision making and ensure that the Trust delivers for the communities we serve
o Supporting a wide range of engagement activity, including the planning and delivery of projects and programmes in partnership with communities.
o Support and engage with Young Thinkers Gloucester Charity, whose volunteers work in the NHS and are from the diverse local communities.
o Support the recruitment to the Trust membership, enabling greater diverse representation from across the county.
o Support a range of existing services to engage with local communities, including Homeless Specialist Team, Equality, Diversity and Inclusion, Workforce Race and Equality Standard Team and the Equality + Diversity Steering Group.
o Support the development of the Engagement and Involvement Framework, Engagement Tracker and support the reporting on activity.
o Develop and maintain relationships with patient and community groups, including seldom heard groups, and networks to enable high quality patient and public engagement activity to be delivered.
About us
The Communications and Engagement Service are a small but important Team within the Trust and play a leading role in involving people in decisions that impact on them and their loved ones. The team work in an agile way, working on site at our hospitals, at home or in the community, offering flexibility to help each other thrive.
We have a real ambition to make a difference to others and we want someone who shares our values to join the team and help shape the way we engage and involve local people.
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 10,000 staff, we are one of the largest NHS trusts in the UK.
We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
The role will help champion local people and local voices helping the Trust to really listen to what matters most to our communities.
The aim is to build networks and partnerships across our amazing and diverse communities, helping to strengthen how peoples views are used in decision about how services work.
The role will also support recruiting more people to become Members (similar to a supporters network), helping to increase the diversity of our Foundation Trust membership.
The values you will bring to the role:
Someone who can quickly gain rapport with, and the professional trust of different communities
Someone with a commitment and passion for better outcomes for communities with health inequalities.
Someone with an understanding and empathy to some of the challenges that local minority/community groups face, when accessing services
Someone who can demonstrate knowledge, understanding of cultural intelligence and sensitivities.
Although not essential, a person who can communicate in an additional community language would be beneficial.
Community Outreach work can be challenging, but also very rewarding. Resilience, positivity, respect and compassion are integral values we seek.
The role requires good communication and engagement skills, working with local people, voluntary and community organisations and health and care services.
The role may occasionally work in situations which needs empathy and understanding. In many cases the post holder will be an ambassador for the Trust.
Job description
Job responsibilities
The role will help champion local people and local voices helping the Trust to really listen to what matters most to our communities.
The aim is to build networks and partnerships across our amazing and diverse communities, helping to strengthen how peoples views are used in decision about how services work.
The role will also support recruiting more people to become Members (similar to a supporters network), helping to increase the diversity of our Foundation Trust membership.
The values you will bring to the role:
Someone who can quickly gain rapport with, and the professional trust of different communities
Someone with a commitment and passion for better outcomes for communities with health inequalities.
Someone with an understanding and empathy to some of the challenges that local minority/community groups face, when accessing services
Someone who can demonstrate knowledge, understanding of cultural intelligence and sensitivities.
Although not essential, a person who can communicate in an additional community language would be beneficial.
Community Outreach work can be challenging, but also very rewarding. Resilience, positivity, respect and compassion are integral values we seek.
The role requires good communication and engagement skills, working with local people, voluntary and community organisations and health and care services.
The role may occasionally work in situations which needs empathy and understanding. In many cases the post holder will be an ambassador for the Trust.
Person Specification
Qualifications
Essential
- Demonstrable experience of working with communities and building relationships.
- Evidence of continued personal and professional development
- Experience of supporting public involvement projects and initiatives
Desirable
- Degree, or equivalent education or experience in community engagement and involvement
Experience
Essential
- Experience of working with communities
- Experience of supporting involvement in community change and development of services.
Desirable
- Experience of planning events, building relationships with communities and involving people in decision making
- An understanding of relevant legislation relating to equality and public involvement
- Experience of recruiting membership or supporters
Knowledge / Skills
Essential
- Support and facilitate events attended by diverse stakeholders and communities
- Good communication and interpersonal skills
Desirable
- Awareness of service improvement approaches, including involving people in decision making
- Supporting focus group and/or community engagement
- Knowledge of project management and reporting
Person Specification
Qualifications
Essential
- Demonstrable experience of working with communities and building relationships.
- Evidence of continued personal and professional development
- Experience of supporting public involvement projects and initiatives
Desirable
- Degree, or equivalent education or experience in community engagement and involvement
Experience
Essential
- Experience of working with communities
- Experience of supporting involvement in community change and development of services.
Desirable
- Experience of planning events, building relationships with communities and involving people in decision making
- An understanding of relevant legislation relating to equality and public involvement
- Experience of recruiting membership or supporters
Knowledge / Skills
Essential
- Support and facilitate events attended by diverse stakeholders and communities
- Good communication and interpersonal skills
Desirable
- Awareness of service improvement approaches, including involving people in decision making
- Supporting focus group and/or community engagement
- Knowledge of project management and reporting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
