Job summary
Booking Clerk/Data Entry Clerk 22.5 hours a week
To provide clerical and reception cover for the ward, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems. Also this position provides data inputting - Infoflex.
Main duties of the job
Skills in these areas would be desirable however full training will be given including other relevant Trust training:
- Ability to work in a team and independently
- First line quality assurance of paper health records prior to entry onto Infoflex
- The first line quality assurance of scanned images of records entered in to Infoflex
- Adhere to the standards set out in the Trust's Scanning and Quality Assurance of Health Records Procedure
- Scan set number of documents as requested by Lead Administrator on an adhoc basis
- Customer care skills
-Effective communication skills across all disciplines of staff, patients and public
- Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.
- Able to communicate effectively, and act appropriately and quickly in an emergency
- Experience in using a PC
- Experience of Trakcare to ensure that tasks can be undertaken according to Trust policy and national standards
- Knowledge and understanding of the Trust including a basic knowledge of roles in other areas
- Some knowledge of speciality terminology and flexibility to support another speciality if required
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
- Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
- Receive queries, both in person and on the telephone and manage appropriately
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
- Assist ward nurses with discharge process, e.g., updating Trakcare and transport bookings
- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure.
- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements.
- Working Knowledge of routine for ordering on P2P and Stationery system.
- Ensuring all information is input into Infoflex accurately.
- Provide all general and ad hoc administration and clerical support to the Ward Manager or Senior Nurse in Charge, to enable efficient and safe delivery of clinical care, as appropriate to the Ward Clerk role.
Job description
Job responsibilities
- Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
- Receive queries, both in person and on the telephone and manage appropriately
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
- Assist ward nurses with discharge process, e.g., updating Trakcare and transport bookings
- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure.
- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements.
- Working Knowledge of routine for ordering on P2P and Stationery system.
- Ensuring all information is input into Infoflex accurately.
- Provide all general and ad hoc administration and clerical support to the Ward Manager or Senior Nurse in Charge, to enable efficient and safe delivery of clinical care, as appropriate to the Ward Clerk role.
Person Specification
Qualifications
Essential
- NVQ 2 or equivalent
- GCSE English Grade C or above or Grade 4 or above
- Word processing/IT skills
- Conversant with Microsoft Office particularly Word/Excel/PowerPoint/ Electronic diary management
Experience
Essential
- Has worked in a busy office environment
- Demonstrate good written and verbal communication skills
- To be able to travel to participate in training, and to support other units in other parts of the county.
- Use own initiative and manage time effectively
Desirable
- Knowledge of Trust Database systems
Knowledge/ Skills
Essential
- Able to demonstrate organisational skills
- Approachable manner
- Ability to be flexible if required
- Calm telephone manner
- Smart and professional appearance
Person Specification
Qualifications
Essential
- NVQ 2 or equivalent
- GCSE English Grade C or above or Grade 4 or above
- Word processing/IT skills
- Conversant with Microsoft Office particularly Word/Excel/PowerPoint/ Electronic diary management
Experience
Essential
- Has worked in a busy office environment
- Demonstrate good written and verbal communication skills
- To be able to travel to participate in training, and to support other units in other parts of the county.
- Use own initiative and manage time effectively
Desirable
- Knowledge of Trust Database systems
Knowledge/ Skills
Essential
- Able to demonstrate organisational skills
- Approachable manner
- Ability to be flexible if required
- Calm telephone manner
- Smart and professional appearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
