Gloucestershire Hospitals NHS Foundation Trust

Ward Clerk, Band 2

This job is now closed

Job summary

Are you ready for a challenge and do you want to be part of a professional team providing an excellent service and where no two days are the same?

This might be just the opportunity you are searching for! We are expanding our peripatetic ward clerk team and are looking to recruit a dynamic, organised and motivated person to provide exceptional ward clerk cover on our busy wards. You will be joining us at an exciting time as we move forward with our digital agenda and as we look for innovative ways to improve our service. You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience in a customer facing role is preferred.

This is a pivotal role which requires someone who is able to work independently, multi task and is self-motivated, empathetic and resilient. You must be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. Previous NHS experience would be an advantage.

Working Pattern:

37.5 Hours per week

Monday to Friday 0800-1600

You will work across both our sites at Cheltenham General Hospital and Gloucestershire Royal Hospital.

For further information please contact Karen Wheeldon (Assistant Ward Clerk Manager) tel: 0300 422 3386

Main duties of the job

Please see the attached job description and person specification for more information on the main duties of this job.

About us

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Date posted

25 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

318-23-R11811

Job locations

Trustwide

Gloucestershire

GL1 3NN

Job description

Job responsibilities

Job purpose

To provide clerical and reception cover for the department, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Skills in these areas would be desirable however full training will be given including other relevant Trust training:

- Ability to work in a team and independently

- Customer care skills, with the ability to manage sensitive situations with empathy and kindness

- Effective communication skills across all disciplines of staff, patients and public

- Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.

- Able to communicate effectively, and act appropriately and quickly in an emergency

- Experience in using a PC

- Knowledge and understanding of the Trust including a basic knowledge of roles in other areas

- Some knowledge of speciality terminology and flexibility to support another speciality/ward if required

KEY RESULT AREAS

- Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately

- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively

- Receive queries, both in person and on the telephone and manage appropriately

- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care

- Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings

- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.

- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.

- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure

- Arrange routine and emergency transport to prevent unnecessary delays in patient flow

- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements

- Working Knowledge of routine for ordering on P2P and Stationery system

- Safeguarding of all patients

- Provide all general and ad hoc administration and clerical support as directed by the Ward Clerk Management Team.

- Follow Trust Infection Prevention and Control Policies, within the scope of own role.

- Adherence to the latest Trust Policy on Uniform and Dress Code Standards

- Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs.

- Participate in team meetings and opportunities to discuss/develop the ward clerk role for the future.

Organisational Arrangements:

Ward Clerk Manager, Assistant Ward Clerk Manager and Admin Co-ordinators are the direct Line Managers for Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basis