Job summary
An exciting opportunity has arisen for an organised, enthusiastic individual with excellent communication skills to join our friendly team in Head & Neck Services.
We are looking for someone who desires a challenge and is motivated when it comes to identifying and implementing processes that will implement positive change.
This role will suit a person who can work in a team and also on their own initiative. It would be essential to have previous supervisory/management experience within a hospital environment.
You will provide support to our General Manager/Deputy General Manager and work closely with consultants, theatre staff, pre operative assessment teams, ward staff, Admin Teams, central booking office staff, diagnostic teams and other clinical staff. The successful candidate will be an invaluable member of the team.
Main duties of the job
- To manage a nominated team of admin & clerical staff
- Oversee Appraisals and Mandatory Training, ensuring timely compliance with Trust targets
- Provide leadership and support to the nominated team, ensuring proactive management of RTT & Cancer waiting times - monitoring of PTLs, highlighting concerns or issues to the General Manager
- Monitoring of Theatre utilisation
- Monitoring of Clinic utilisation; setting up clinics as required - liaising closely with Central Booking Office and Trak Management teams as required
- Support the General Manager, Deputy General Manager with the management of medical leave, adhering to local policy; management of timetables and on-call rotas
- To highlight bottlenecks within the service, communicating regularly with the General Manager, and where possible, suggesting and implementing solutions
- To work with the General Manager and clinical teams to support service improvement initiatives which help streamline processes and improve the quality of care and service provision - take the lead for various projects as required by the General Manager
- Monitor performance and sickness absence and take appropriate action when necessary
- The post holder must at all times respect patient confidentiality in line with the requirements of the General Data Protection Regulation (GDPR), and abide by all Statutory and Trust policies and procedures
- The post holder must complete Mandatory Training courses and participate in regular staff Appraisals
About us
The Head and Neck Department covers ENT, OMFS, Oral Surgery and Orthodontics. We pride ourselves on our warm and friendly atmosphere with an incredibly knowledgeable team, that are happy to share and impart their wisdom.
The NHS as a whole provides high level patient care for all our friends and families. We know what we do makes a difference in the lives of those around us and at Gloucestershire NHS Foundation Trust, that is no exception.
Job description
Job responsibilities
- Ensure efficient and effective management of the administration services within the Head & Neck department, providing leadership and support to the Admin & Clerical Teams
- Support the General Manager to deliver Trust objectives, e.g. Referral To Treatment (RTT) and Cancer Waiting Times, Theatre and Clinic Utilisation. Ensure systems and clear procedures are in place to meet local and national waiting time standards.
- Assist with the organisational management of medical leave, timetables and rotas
- Assist with modernisation initiatives to achieve continuous service delivery improvement
Job description
Job responsibilities
- Ensure efficient and effective management of the administration services within the Head & Neck department, providing leadership and support to the Admin & Clerical Teams
- Support the General Manager to deliver Trust objectives, e.g. Referral To Treatment (RTT) and Cancer Waiting Times, Theatre and Clinic Utilisation. Ensure systems and clear procedures are in place to meet local and national waiting time standards.
- Assist with the organisational management of medical leave, timetables and rotas
- Assist with modernisation initiatives to achieve continuous service delivery improvement
Person Specification
Qualifications
Essential
- Educated to Degree level, or equivalent post-secondary education experience
- Extensive and demonstrable knowledge and experience of the full range of administrative systems, software programmes to include all Microsoft applications (word, excel, access, email)
- Health and Social Care Management Certificate, BTEC Management qualification or equivalent work experience
- Educated to GCSE Grade C or above (or equivalent)
Experience
Essential
- Experience of developing services by using initiative and thinking creatively to generate ideas and possible solutions to improve service delivery
- Experience of working without supervision and as part of a team, proactively and effectively managing your own workload to meet constricting targets/deadlines
- Experience of line management and HR processes
- Excellent communication skills
Desirable
- Previous experience of working within a multidisciplinary environment
Knowledge/ Skills
Essential
- Strong planning and organisational skills
- Ability to effectively prioritise workload and resolve unforeseen problems as they occur
Desirable
- Knowledge of Referral to Treatment (RTT) and Cancer Waiting Times performance standards
- Experience of working in the NHS and experience of the full range of inpatient and outpatient administration
- Working knowledge of Trak
Person Specification
Qualifications
Essential
- Educated to Degree level, or equivalent post-secondary education experience
- Extensive and demonstrable knowledge and experience of the full range of administrative systems, software programmes to include all Microsoft applications (word, excel, access, email)
- Health and Social Care Management Certificate, BTEC Management qualification or equivalent work experience
- Educated to GCSE Grade C or above (or equivalent)
Experience
Essential
- Experience of developing services by using initiative and thinking creatively to generate ideas and possible solutions to improve service delivery
- Experience of working without supervision and as part of a team, proactively and effectively managing your own workload to meet constricting targets/deadlines
- Experience of line management and HR processes
- Excellent communication skills
Desirable
- Previous experience of working within a multidisciplinary environment
Knowledge/ Skills
Essential
- Strong planning and organisational skills
- Ability to effectively prioritise workload and resolve unforeseen problems as they occur
Desirable
- Knowledge of Referral to Treatment (RTT) and Cancer Waiting Times performance standards
- Experience of working in the NHS and experience of the full range of inpatient and outpatient administration
- Working knowledge of Trak
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
