Job responsibilities
The General Manager will provide overall operational management of the Imaging Service Line and will provide a key role in achieving both the Divisional and Corporate objectives.
They will ensure that the Service Line, as a body, is appropriately resourced and operates within Standing Orders, Standing Financial Instructions and appropriate rules and codes of conduct and procedure.
Job purpose
- Working with senior medical, nursing and AHP colleagues, the post holder is responsible for the safe and effective delivery of care across all areas of the Service Line.
Key areas of responsibility include:
-Operational delivery of services in the Diagnostic imaging, Interventional Radiology, Breast Screening service line, as directed by the Deputy Director of Operation / Specialty Director
Delivery against key performance standards and targets, in particular the Diagnostic 6 week wait, 18 week RTT and 28/31/62 day cancer diagnosis and treatment standards.
- Development and delivery of transformation/improvement projects, in line with Trust business plans and service delivery operational plans, Trust objectives and standing financial instructions.
- Line management of junior managers and oversight of administration teams and processes across the service line.
- Recruitment activities related to medical, nursing and administrative posts.
- Budgetary management, including undertaking skill mix reviews to maximise the value and appropriateness of the workforce, keeping within established financial envelopes.
- Support to Divisional and Trust level projects and work programmes
Operational lead for relevant elements of the IGIS programme (Image Guided Interventional Surgery)
Key Result Areas:
Our Business
Divisional Planning:
- The General Manager will have a specific responsibility to contribute to the development of the Trusts annual Business Plan to achieve the quality, financial and access targets agreed by the Service Line and Division in conjunction with the Speciality Director.
- To ensure that the annual Business Plan is monitored and reported on throughout the year for successful delivery.
- To ensure that the annual Business Plan is in accord with the Division's and Trusts Strategic Plan.
- To be responsible for the delivery of the Business Plan through the performance management of the Service Line.
- To work with the Specialty Director to produce the Service Lines Strategic Plan and to contribute to the Divisions Strategic Plan.
- To lead on the development of business cases to support service developments in the Service Line.
- Co-operating with colleagues to ensure the effective delivery of the Annual Plan across other Divisions and the Trust's overall corporate objectives.
- Leading the reporting on the delivery of the Business plan to the Service Line Board.
- Leading the coordination of Service Line triumvirate meetings
Financial Management:
- Taking responsibility for the management of the physical and financial resources allocated to the area of responsibility.
- Ensuring that there is an effective use of all the resources available within the area of responsibility, and that services are provided to the highest quality and quantity required within the resources agreed.
- Taking appropriate corrective action if resources allocated are exceeded in conjunction with senior colleagues. To quantify, monitor and resolve any cost pressures.
- Delivery of annual cost improvement programme
Contribution to the Divisions minor capital planning and management of minor capital allocation to the Service Line.
- To lead on the contract management of sub-contractors and other third parties where appropriate.
- To review on an annual basis the value and content of recharges from other providers to ensure good financial management.
- To contribute to the delivery of QIPP schemes
Information Management.
- To ensure that Clinical Services are provided with relevant and timely information to manage services effectively, both in respect of patient care and organisational management requirements.
- To ensure that there are appropriate and agreed ways of reporting performance to external commissioners where required within overall reporting systems of the Trust.
- To ensure the optimisation of the Trust income streams i.e. private income, accuracy of clinical coding, CQUIN and best practice tariff achievement etc
Our ServicesAccess to Services:
- Ensuring that all waiting time standards are agreed within the Service Line through consultation and negotiation with the clinical teams in the Division.
- Participating in discussions on access issues within the Service Line and with external organisations e.g. CCG, Specialised Commissioning, Community Provider.
- Lead the delivery of waiting time standards for the service line. Ensure that there is equitability of access to our services, and that patients waiting times are managed in accordance with Trust policy.
- To ensure that the Service Line develops appropriate action plans in order to meet required access standards.
- Participation in the daily escalation rota to manage bed capacity and to proactively manage capacity.
- Implementing techniques and procedures such as Demand and Capacity mapping, which support service design and modernisation
Our Patients
Clinical Governance:
- Ensuring the area of responsibility contributes to the division risk register and is congruent with the Trust Risk Management strategy
To ensure that governance and risk processes are in place in line with the Trust overall policy.
- Facilitate a culture within the Service Line, which supports the reporting of incidents.
Service Quality:
- Co-ordinating the Service Line actions to ensure that a high quality of service is provided to patients.
- Supporting in the design and provision of information systems to record and monitor the quality of service delivered in the Service Line
Working across Service Line boundaries to ensure the development and maintenance of patient focused care.
- Developing and maintaining an effective management provision at Service Line level.
- Leading on the completion of implementation plans and/or gap analyses for NICE Technology Appraisals, Quality Standards and Safety Alerts.
- Completion of required documentation to support the Trust cost improvement plan including quality impact assessments.
- To respond to patient complaints and to take necessary action to learn from the experience of our patients, and improve the quality of our services
Our Staff
Workforce Management:
- Ensuring specific workforce objectives are achieved as stated in the HR strategy and year on year corporate Trust objectives e.g. Appraisal and Mandatory Training or Sickness rates.
- Leading on the overall deployment of staff within the Service Line to achieve the objectives of the Operational Plan and progress the Strategic Plan managing relevant staff.
- Lead for the service line on the development of a Workforce Plan.
- Line management of staff in accordance with Trust Policy.
- Participation in Disciplinary Panels, Investigations and Capability Panels as required.
- To ensure that vacant posts are advertised and recruited to in a timely manner, and that posts are offered to good quality candidates.
- To participate and support the Service Line Director in the completion and review of consultant job plans.
- Supporting the team on modernisation and workforce role re-design.
Professional Leadership:
- Undertaking leadership in respect of staff accountable to the post
Influencing overall leadership style and ensuring that there are effective two-way communications within the Service Line and Division.
- Completion of additional training as required by role e.g. major incident training.
- Leading on the effective implementation of good human resource management in the Service Line.
- To represent the Trust and the Division in a positive way in corporate and external meetings.
- To provide support and leadership to Divisional and Corporate projects.
- To ensure that the Service Line triumvirate are visible and accessible to staff e.g. Service Line Tri walkabouts
