Job summary
Are you passionate about equality, diversity and inclusion (EDI)? Are you looking for a lead role that can influence change across our organisation?
We are delighted that you are interested in a position here at Gloucestershire Hospitals NHS Foundation Trust, a large district general hospital located in the South West. Our Vision is to provide the best care for everyone in our community.
As a subject matter expert, we are looking for a highly motivated, innovative, forward thinking Patient Experience Improvement Manager - Equality, Diversity and Inclusion to provide inspirational, visible leadership for our EDI agenda. You will need to be credible with the ability to represent the patient at the highest levels, whilst also empowering and developing those working in the clinical environment. You will be required to work with our colleagues and local stakeholders to ensure our services meet the needs of our diverse population.
As an organisation we are committed to providing Personalised care for our patients and carers in line with the NHS Long Term Plan. This role will be key in supporting the delivery of this ambition.
The post holder will be responsible for supporting the delivery Trust's EDI objectives and will work with colleagues to ensure that staff are aware of their responsibilities under equality legislation including Equality Impact Analysis and the Accessible Information Standard.
Main duties of the job
Reporting to the Head of Patient Experience, you will be responsible for supporting our organisation to identify and assess how we are addressing the diversity of the people we look after.
These include supporting delivery of:
- The Accessible Information Standard
- The Sexual Orientation Monitoring Standard
- The NHS Equality Delivery System
- Trust Translation and Interpreting Policy
The post holder will provide specialist advice and guidance in the implementation of equality legislation as outlined in The Equality Act 2010 in regards to all aspects of patient experience throughout the Trust. The post holder will be instrumental in advising on making adjustments to service delivery which ensures equality of access to services, care and treatment.
We have a responsibility to ensure that equality, diversity and inclusion is integral to the Trust's core business and all service development. Responsibilities include involvement in project work with clinical staff on a coaching basis, providing advice and support to stimulate cultural change within the organisation.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.
The Patient Experience Team is a diverse, supportive team that promotes a safe environment to enable a culture of continuous improvement. The team is part of the Quality team and is committed to improving the experiences of those using our services and supporting our Trust to realise its vision to provide the Best Care for Everyone.
Job description
Job responsibilities
Patient Experience Improvement Manager - Equality, Diversity and Inclusion (EDI) has the autonomy to:
- Initiate patient experience improvement projects concerned with making adjustments which improve the experiences of our patients (through the lens of the protected characteristics).
- Respond to complaints and Patient Advice and Liaison concern/issues regarding equality, diversity and inclusion by providing specialist advice, reviewing processes and practice and liaising with staff where necessary.
- Provide specialist advice in regards to the accessibility of the built environment, including wayfinding/visual communication, the dementia-friendly environment and access to buildings, for the benefit of our patients.
- Actively consult and involve service users and carers in Trust wide service development and quality improvement projects which impact on the experiences of patients, carers and visitors within protected characteristic groups.
- Manage the Trusts Interpretation and Translation service, ensuring it is fit for purpose and meets the needs of our patients whose first language is not English.
Patient Experience Improvement Manager - Equality, Diversity and Inclusion (EDI) would be expected to:
- To lead on quality improvement projects concerning patients experience related to equality, diversity and inclusion and share expertise by facilitating on EDI related projects led by others.
- Building positive relationships with local organisations supporting those within protected characteristic groups, by actively listening to feedback about lived experience and consequently taking action to instigate change in the Trust where appropriate.
- To support and Trust compliance with legislation and national guidance pertinent to EDI including the Accessible Information Standard, the Sexual Orientation Monitoring Standard and Equality Delivery System 22. Attend as a key member of the Trust EDI Steering Group.
- Using professional judgement and knowledge to advise on all compliance issues relating to EDI, concerning operational management and service provision, providing specialist advice and guidance in order for the Trust to achieve objectives in an effective way.
- To use diligence and duty of care when advising Trust on reasonable adjustments to be made to practices, procedures and the built environment, to ensure that the service provision will continue to operate safely.
- As the Trust EDI specialist for patient experience, promote the importance of compliance with current legislation and the value of developing inclusive environments and services, developing policies and procedures when new or updated legislation is introduced.
- To use professional knowledge and judgement to advise the Trust of potential risks (risk register) or onerous liabilities and provide reasonable solutions.
- To be the Nominated Accessibility Lead between sections and departments to ensure compliance matters are adequately considered and risks mitigated.
- To lead on the ongoing development of accessible, tailored patient information in a variety of formats.
- To support the delivery of Personalised Care in line with national requirements.
The Patient Experience Manager - EDI will also be expected to liaise effectively with Trust staff at all levels, patients, public and professional bodies and will be the point of contact for EDI issues in dealing with complaints, in service design, development and review and in the maintenance of the estate.
Job description
Job responsibilities
Patient Experience Improvement Manager - Equality, Diversity and Inclusion (EDI) has the autonomy to:
- Initiate patient experience improvement projects concerned with making adjustments which improve the experiences of our patients (through the lens of the protected characteristics).
- Respond to complaints and Patient Advice and Liaison concern/issues regarding equality, diversity and inclusion by providing specialist advice, reviewing processes and practice and liaising with staff where necessary.
- Provide specialist advice in regards to the accessibility of the built environment, including wayfinding/visual communication, the dementia-friendly environment and access to buildings, for the benefit of our patients.
- Actively consult and involve service users and carers in Trust wide service development and quality improvement projects which impact on the experiences of patients, carers and visitors within protected characteristic groups.
- Manage the Trusts Interpretation and Translation service, ensuring it is fit for purpose and meets the needs of our patients whose first language is not English.
Patient Experience Improvement Manager - Equality, Diversity and Inclusion (EDI) would be expected to:
- To lead on quality improvement projects concerning patients experience related to equality, diversity and inclusion and share expertise by facilitating on EDI related projects led by others.
- Building positive relationships with local organisations supporting those within protected characteristic groups, by actively listening to feedback about lived experience and consequently taking action to instigate change in the Trust where appropriate.
- To support and Trust compliance with legislation and national guidance pertinent to EDI including the Accessible Information Standard, the Sexual Orientation Monitoring Standard and Equality Delivery System 22. Attend as a key member of the Trust EDI Steering Group.
- Using professional judgement and knowledge to advise on all compliance issues relating to EDI, concerning operational management and service provision, providing specialist advice and guidance in order for the Trust to achieve objectives in an effective way.
- To use diligence and duty of care when advising Trust on reasonable adjustments to be made to practices, procedures and the built environment, to ensure that the service provision will continue to operate safely.
- As the Trust EDI specialist for patient experience, promote the importance of compliance with current legislation and the value of developing inclusive environments and services, developing policies and procedures when new or updated legislation is introduced.
- To use professional knowledge and judgement to advise the Trust of potential risks (risk register) or onerous liabilities and provide reasonable solutions.
- To be the Nominated Accessibility Lead between sections and departments to ensure compliance matters are adequately considered and risks mitigated.
- To lead on the ongoing development of accessible, tailored patient information in a variety of formats.
- To support the delivery of Personalised Care in line with national requirements.
The Patient Experience Manager - EDI will also be expected to liaise effectively with Trust staff at all levels, patients, public and professional bodies and will be the point of contact for EDI issues in dealing with complaints, in service design, development and review and in the maintenance of the estate.
Person Specification
Qualifications
Essential
- First degree in relevant subject to post or relevant equivalent experience
- Evidence of recent (appropriate years) sustained personal and professional development.
- Recognised management or leadership training and/or equivalent experience at band 5 or above or equivalent.
Desirable
- Accredited Certificate or Diploma in an equality, diversity and inclusion-related discipline such as Disability Equality, Equality & Diversity
- Recognised project management or coaching qualification and/or experience
Experience
Essential
- Experience of working in the National Health Service
- Experience of translating national policy into practice
- Quality Improvement or Project management experience
- Broad range of experience as equality, diversity and inclusion lead
- Experience of leading and delivering change and improvement
Knowledge/ Skills
Essential
- Excellent working knowledge and experience of equality, diversity and inclusion agenda
- Excellent communication skills with the ability to communicate in a manner appropriate to the audience on complex matters and difficult situations with a range of people. Verbal - lucid, fluent, logical speaker, able to enthuse and hold the attention of the listener; able to influence a variety of audiences at a variety of levels of seniority (including unfamiliar and potentially antagonistic audiences, nationally or locally). Written - evidence of good presentation in a format appropriate to audience, the with clear, well-reasoned argument, appropriate degree of research and logical conclusions. Listening - evidence of willingness to listen, to show empathy where necessary and to indicate by responses, a willingness to properly consider alternative or different views.
- Excellent I.T. skills with broad experience using databases and all Microsoft Packages
- Ability to work inter-professionally and across professional boundaries
- Lives by the values of openness and integrity and has created cultures where this thrives.
Person Specification
Qualifications
Essential
- First degree in relevant subject to post or relevant equivalent experience
- Evidence of recent (appropriate years) sustained personal and professional development.
- Recognised management or leadership training and/or equivalent experience at band 5 or above or equivalent.
Desirable
- Accredited Certificate or Diploma in an equality, diversity and inclusion-related discipline such as Disability Equality, Equality & Diversity
- Recognised project management or coaching qualification and/or experience
Experience
Essential
- Experience of working in the National Health Service
- Experience of translating national policy into practice
- Quality Improvement or Project management experience
- Broad range of experience as equality, diversity and inclusion lead
- Experience of leading and delivering change and improvement
Knowledge/ Skills
Essential
- Excellent working knowledge and experience of equality, diversity and inclusion agenda
- Excellent communication skills with the ability to communicate in a manner appropriate to the audience on complex matters and difficult situations with a range of people. Verbal - lucid, fluent, logical speaker, able to enthuse and hold the attention of the listener; able to influence a variety of audiences at a variety of levels of seniority (including unfamiliar and potentially antagonistic audiences, nationally or locally). Written - evidence of good presentation in a format appropriate to audience, the with clear, well-reasoned argument, appropriate degree of research and logical conclusions. Listening - evidence of willingness to listen, to show empathy where necessary and to indicate by responses, a willingness to properly consider alternative or different views.
- Excellent I.T. skills with broad experience using databases and all Microsoft Packages
- Ability to work inter-professionally and across professional boundaries
- Lives by the values of openness and integrity and has created cultures where this thrives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
