Job responsibilities
Job Description
Job Title: RGN/RN - Registered (General) Nurse
Division: Diagnostics & Specialities
Department: General Outpatients Department [GOPD]
Reporting To: Sister & Senior Sister
Location: Cross trust role in CGH and GRH
Pay Band: 5
Hours: Full Time
Job Purpose
- The post-holder works to support the department sisters for all aspects of the role including managing junior staff and physical resources effectively.
- You need to act as a role model, demonstrating high levels of clinical expertise, managing and delivering individual patient care and co-ordinating clinic allocations.
- The post-holder supports the department sisters in ensuring robust clinical practices amongst all staff.
- To support regular and flexible cross county service provision to meet patient and service needs
- The applicant needs to be proactively promotes staff education and development, ensuring its relevance to the practice area and individual needs.
- You will ensure that the Standard Operating Procedures are followed ensuring achievement of all performance targets.
- You will be involved quality improvement initiatives.
Key Dimensions
Managerial
- Work with fellow band 6 colleagues to ensure that the nursing team works flexibly and supportively together, and that the performance indicators for the area are delivered.
- Ensure that there is effective skill mix and staff management at clinic level.
- Demonstrate excellent personal communication. Establish and maintain effective two-way communication channels with individuals and groups.
- Demonstrate appropriate assertiveness and ability to challenge others when the rights of patients and others may be infringed.
- Demonstrate leadership skills and ability to problem solve. Promote excellent team working and interdisciplinary relationships.
- Allocate work and assess performance of the team members objectively against set criteria/ competencies. Provide clear feedback to team members in a way that is conducive to maintaining and improving performance.
- Actively promote robust infection control practices. Assist the department sisters to maintain high standards of cleanliness in the clinical area and for a well-maintained clinical environment.
- Promote interdisciplinary working, with outcomes aimed at the best interest of patients.
- Actively promote diversity, including race diversity. Assist the department sisters to sustain relationships that promote dignity, rights and responsibilities. Identify and take action to address discrimination and oppression.
- Support the Sisters and Senior Sister to ensure the clinical area practices within Data Protection/ Confidentiality/ Caldicott principles.
Clinical and Technical
- Demonstrate specialist skill and professional knowledge acquired through post-registration academic, clinical, leadership and management development. Work as an excellent role model for professional practice.
- Practice in accordance with the Nursing and Midwifery Councils Code: Professional standards of practice and behaviour for nurses and midwives and Trust policies, protocols and guidelines. Is accountable for own practice and for appropriate delegation of care you give to colleagues, nursing support workers and students.
- Support other registered professionals with the revalidation process.
- Demonstrate expert ability to assess, plan, implement and evaluate patient care, guiding more junior staff to deliver effective, holistic, person-centred care. Display sound analytical and critical thinking ability in complex and rapidly changing situations.
- Maintain an overview of clinic utilisation, clinic space and staffing resource.
Teaching, Training and Research
- Promotion/ development and maintenance of a culture within the clinical environment, which challenges and questions practice and promotes the quality of thinking amongst practitioners. Assist on the effective induction, mentorship and support of new staff and students.
- Contribute to data collection and audits for Nurse Quality Indicators and the subsequent implementation of action plans.
- Actively participate in Clinical Governance to maintain and improve standards of patient care, safety and quality. Work as a role model in placing the patients experience at the core of service delivery. Assist in the monitoring and auditing of quality of care through a range of strategies including incident reporting, complaints and clinical audit. Ensure own actions promote quality and alert others to quality issues
Organisational Arrangements
Knowledge, Skills & Experience Required
- Registered Nurse with appropriate year post registration experience.
- Wide variety of general nursing skills relevant to the different clinic specialities using the department.
- Evidence of post registration development with appropriate teaching and assessing qualification.
- Experience in mentoring/ facilitation/ teaching/ assessing/ coaching.
- IT literate.
- Act as a role model and exemplary leader.
- Promote quality improvement initiatives.
- Demonstrate an understanding of research and evidence based practice.
- Understand and act on audit data.
QUALIFICATIONS & TRAINING
- NMC registered
- Educated to degree level.
- Evidence of continuing professional development
- Appropriate Teaching and Assessing qualification or willing to work towards.
- Mentorship qualification or willing to work towards.
Communication and Interpersonal Skills
- Communication skills e.g. negotiation & influencing skills, in order to manage challenging situations and people.
- Ability to facilitate and support learning in practice.
- Excellent written and verbal communication skills.
- Excellent IT skills and the ability to use appropriate Trust IT systems (Trak, Health Roster etc.)
- Sensitive, empathetic and compassionate.
Organisational Skills
- Demonstrates ability to think laterally, creatively and innovatively to enhance patient care
- Analytical and critical thinking skills.
- Ability to manage own time efficiently.
- Excellent organisational skills of self and others.
Personal Qualities
- Team worker and work effectively as a member of our multi-disciplinary team.
- Able to cope under pressure.
- Proactive / uses own initiative.
- Able to work independently.
- Excellent role model.
- Excellent organisational ability.
- Motivated and enthusiastic.
- Creative, resourceful and imaginative.
- Good IT Skills.
- Cleared by Occupational Health.
Physical Skills
- Use of tools / medical equipment.
- Manual dexterity/ advanced keyboard skills.
- Work within manual handling guidelines.
- Will be expected to frequently manoeuvre objects / note boxes on a regular basis < 15kgs.
- Ability to work where the work pattern maybe unpredictable e.g. late clinic finishes.
Key Results Areas
- The ability to assess, plan, implement and evaluate patient care with the multidisciplinary team.
- Communicate effectively especially where patient ability to do so is compromised. An ability to disseminate contentious and delicate information appropriately.
- To deliver safe care within a challenging and changing clinical environment, using equipment and resources safely and as appropriate throughout the cross-county service provision.
- To administer medication and treatment within Procedure for the Ordering, Prescribing and Administration of Medication Guidelines.
- To deliver and receive information which may cause emotional distress to all parties.
- Participate in mentorship and educational programmes for students and other members of the team.
- To adhere to all Trust policies and procedures and professional code of conduct. To assist the department sisters in the implementation of policy and service.
- Responsible for the supervision and mentorship for unqualified/qualified staff and students.
- To input and retrieve patient information from computer-based system and maintain accurate and contemporaneous patient records.
The duties outlined above are subject to changes, after consultation with post-holder, to meet the needs of the service/organisation
Communications & Working Relationships
- The post holder must have the ability to communicate effectively and sensitively with patients, relatives and carers either in person, by telephone or in writing. This may involve receiving and divulging sensitive and/or complex information. The ability to overcome and manage barriers to understanding such as language, impaired hearing, challenging behaviours and learning difficulties.
- The post holder will also need to communicate with colleagues within the service and other staff groups such as nurses, doctors, Allied Health Professionals and administrative staff within the department. This may include communicating information of a clinical and confidential nature and requires close attention to detail.
- Maintain accurate and comprehensive patient records.
- Liaise as necessary with other departments within the Trust, associated external organisations and key individuals, including GPs and Social Services, voluntary organisations and community colleagues to ensure continuity and high-quality patient care.
Contact Details
Angela Galliers (Senior Sister)
Telephone: 0300 422 8448
Email address: angela.galliers@nhs.net
Clarissa Delacruz (Sister)
Phone No: 0300 422 8447
Email address: clarissa.delacruz@nhs.net
