The Newcastle upon Tyne Hospitals NHS Foundation Trust

Private & International Patient Officer

The closing date is 26 April 2026

Job summary

The Overseas Visitors Team are looking for a P&IP Officer to identify patients who may need to pay for their NHS care.

Are you looking for quite a different admin role within Newcastle Hospitals Trust? Do you have a keen eye for detail? Do you enjoy working with facts and figures? Do you like working with reports and talking to a wide range of patients every day? Enjoy working in a small and supportive team behind the scenes?

The role is part investigative, part finance, part general admin using different hospital and national systems. You'll be helping reclaim patients' treatment costs using EHIC cards from EU countries and generate invoices. The role includes understanding Home Office visas and ways people from all over the world can be entitled to NHS care. It is likely quite different to anything you'll have done before, but we'll train you in everything that's needed.

So, if you want a different type of challenge we'd love to hear from you. The role is based at the Royal Victoria Infirmary but once fully trained there is the option for hybrid working from home for up to 2 days per week subject to office cover. This is a temporary position to cover maternity leave of the current post-holder.

Interview Date Thursday 14 May 2026
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

The role includes:

Daily report running using Excel applying the DHSC Overseas Visitors charging Regulations to identify patients who may need to pay for care.
Comply with Equality and Diversity criteria to ensure all patients are assessed equitably
Communicate with a diverse group of patients to establish their status and explain the Overseas process where applicable to them. This can include using interpreters where needed
Communicate with Home Office, NHSE and national Overseas Visitors colleagues to ensure compliance and correct assessment
Share information with OV team and trust colleagues when charging rules apply to a patient's care
Raise invoices through the Trust Oracle System
Process EHICs using the NHS BSA online portal
Update NCRS national status for OVMs
Update internal Excel record for actions taken
Create and update Patient Flashcards (word document)

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

16 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

317-2026-11-030-A

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

Manage the invoicing, income and activity pertaining to Private, Overseas and NHS chargeable patients in a timely and efficient manner where ever a non-NHS patient may access the Trust.

Ensure Private and International patients, Health Tourists and failed Asylum Seekers receive appropriate information re costs and where needed are interviewed to establish their status where appropriate
Ensure maximum recovery of all income due to the Trust across all sites
Raise Notification of Debt forms to meet the Trusts targets

To support the provision of an efficient and effective administration and clerical service within Private and International Patient Department including verbal and written communication, welcoming customers as required, answering telephone, taking payment (cash, cheque, bankers draft, debit and credit card payments) giving receipts, booking theatre and bed as necessary.

Ensure case notes, results and GP referrals are available as required.To effectively allocate appointments or theatre space for Private and International patients ensuring theatre space is utilised to its maximum capacity.

Process S2 forms or European Health Insurance Cards for all EEA nationals who elect to come to the UK for treatment or take ill whilst visiting UK charging at the appropriate NHS tariff.

Job description

Job responsibilities

Manage the invoicing, income and activity pertaining to Private, Overseas and NHS chargeable patients in a timely and efficient manner where ever a non-NHS patient may access the Trust.

Ensure Private and International patients, Health Tourists and failed Asylum Seekers receive appropriate information re costs and where needed are interviewed to establish their status where appropriate
Ensure maximum recovery of all income due to the Trust across all sites
Raise Notification of Debt forms to meet the Trusts targets

Process S2 forms or European Health Insurance Cards for all EEA nationals who elect to come to the UK for treatment or take ill whilst visiting UK charging at the appropriate NHS tariff.

Person Specification

Qualifications & Education

Essential

NQV Level lll or equivalent or equivalent relevant experience

Desirable

MOS Office or equivalent qualification or experience

Knowledge & Experience

Essential

Proven effective organisation and time management skills
Able to work effectively within a team and under own direction
Working knowledge of hospital IT systems e.g. Patient administration, NHS Summary Care Record (or a willingness to work toward)
The post holder must have an understanding of the ethos of charging non-NHS patients for their care and or treatment

Desirable

Previous experience in NHS or similar health care provider; o Administration processes o Waiting list procedures o Out patients dept; ? Awareness of confidentiality issues ? Caldecott guidelines
Data protection act
Knowledge of Medical Terminology

Skills & Abilities

Essential

Proven customer service skills

Person Specification

Qualifications & Education

Essential

NQV Level lll or equivalent or equivalent relevant experience

Desirable

MOS Office or equivalent qualification or experience

Knowledge & Experience

Essential

Proven effective organisation and time management skills
Able to work effectively within a team and under own direction
Working knowledge of hospital IT systems e.g. Patient administration, NHS Summary Care Record (or a willingness to work toward)
The post holder must have an understanding of the ethos of charging non-NHS patients for their care and or treatment

Desirable

Previous experience in NHS or similar health care provider; o Administration processes o Waiting list procedures o Out patients dept; ? Awareness of confidentiality issues ? Caldecott guidelines
Data protection act
Knowledge of Medical Terminology

Skills & Abilities

Essential

Proven customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.