Job summary
Looking for an admin career in the NHS?
The Surgical and Associated Specialties Board are looking for talented individuals who wish to pursue a career in the NHS via an administration apprenticeship.
The successful applicants will follow an Intermediate Apprenticeship for 12 months. On successful completion, the apprentices will automatically transfer into the permanent Band 2 posts of 37.5 hour per week.
Once you join us you will be supported through your apprenticeship journey and offered robust training to allow you to complete the programme. Within the Board we will map development opportunities tailored to suit your future potential. You will be offered a clear pathway of progression that will highlight future careers opportunities within Newcastle Hospitals.
- Interview Date: 22 April 2026
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
We are looking for conscientious individuals with an enthusiastic and positive outlook. The successful candidate must demonstrate good organisational skills and be a strong team player. Self-motivation and reliability will be key in this role.
You will work alongside a wider administration team to support general admin duties including communication between patients and clinical teams, dealing with telephone enquiries, booking appointments, and updating electronic patient records when required amongst other general office duties. You will need to be able to demonstrate a clear understanding of patient confidentiality within an NHS setting.
You will be able to understand and accurately convey verbal and written information whilst remaining calm under pressure. You will learn and develop skills in using Microsoft Office and NHS systems.
We actively encourage candidates to contact the department before or after submitting their application to ask any questions regarding the role or to arrange a visit.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Throughout the apprenticeship the post holder will gain experience working in the Admin team within Urology.
- The successful candidate will develop the required skills to assist in the day to day operation of the section ensuring the delivery of a consistently high quality service to the Trust.
- The successful candidate will complete a qualification in Customer service practitioner (Level 2).
- Working within a team of staff supporting the provision of an efficient service to Senior Staff and other staff within their team.
- Audio typing of letters and documents as appropriate.
- Deal with telephone enquires promptly.
- Communicate with patients / carers / visitors / staff as appropriate.
- Cover admin posts Trust wide as required.
Apprenticeship Posts You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.
Further details can be found on the UK Government website.
Job description
Job responsibilities
- Throughout the apprenticeship the post holder will gain experience working in the Admin team within Urology.
- The successful candidate will develop the required skills to assist in the day to day operation of the section ensuring the delivery of a consistently high quality service to the Trust.
- The successful candidate will complete a qualification in Customer service practitioner (Level 2).
- Working within a team of staff supporting the provision of an efficient service to Senior Staff and other staff within their team.
- Audio typing of letters and documents as appropriate.
- Deal with telephone enquires promptly.
- Communicate with patients / carers / visitors / staff as appropriate.
- Cover admin posts Trust wide as required.
Apprenticeship Posts You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.
Further details can be found on the UK Government website.
Person Specification
KNOWLEDGE
Essential
- Understanding of confidentiality within an NHS setting.
Desirable
- NHS procedures/E Record/medical records
- Knowledge of medical terminology
SKILLS
Essential
- IT skills to include office software packages
- Good keyboard and word processing skills
- Excellent communication skills both written, verbal.
- Confident telephone manner.
Desirable
- Ability to manage time effectively and work on own initiative
EXPERIENCE
Desirable
- Previous audio typing experience
QUALIFICATIONS
Essential
- English and Maths at Level 1 or equivalent (GCSE 3-2 or D-E or Functional/Key Skills Level 1
Desirable
- English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2).
Person Specification
KNOWLEDGE
Essential
- Understanding of confidentiality within an NHS setting.
Desirable
- NHS procedures/E Record/medical records
- Knowledge of medical terminology
SKILLS
Essential
- IT skills to include office software packages
- Good keyboard and word processing skills
- Excellent communication skills both written, verbal.
- Confident telephone manner.
Desirable
- Ability to manage time effectively and work on own initiative
EXPERIENCE
Desirable
- Previous audio typing experience
QUALIFICATIONS
Essential
- English and Maths at Level 1 or equivalent (GCSE 3-2 or D-E or Functional/Key Skills Level 1
Desirable
- English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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