Clerk/Receptionist

Job summary

Please note, this is a temporary 12 month post to cover a secondment.

An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hard-working experienced Receptionist/Clerk to join our admin team.

The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We cater to patients in the Northeast - around Newcastle upon Tyne and extending in to Cumbria and the Scottish borders.

The successful applicant should possess excellent customer care, IT, organisational and communication skills.Coupled with a confident telephone manner, a good eye for detail and have the ability to use their own initiative along with previous experience of working in a fast-paced reception environment. Working well as part of a team and a positive proactive attitude is essential.

You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.

• Interview Date Thursday 23 April 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

The primary focus of the role is to provide reception services across three busy outpatient areas within the urology service. Duties include but are not limited to the timely checking in and out of patients for appointments, playing an active role in a high volume call queue and administrative preparation of clinics across the service.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

---

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

---