Job summary
The Newcastle Eye Centre at the Royal Victoria Infirmary is looking to appoint a 15 hour Waiting Lists Senior Co-ordinator. This post is to work along the existing Waiting List Senior Co-ordinator.
We are looking for candidates with a Business Management Qualification (NVQ Level or equivalent) or equivalent experience, good standard of English, excellent communication skills, previous supervisory experience and significant NHS experience in waiting list management.
Applicants must be well organised and be able to prioritise work. Applicants will be expected to work flexibly to support the department and should be able to work under pressure to ensure deadlines and targets are met.
- Interview Date Monday 23 February 2026
- 15 Hours/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
The postholder will be expected to:
- Understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets
- Ensure systems and procedures used by the team are operating effectively and within the context of the Trust's policies and priorities
- Accountable for ensuring patients at risk of breaching are managed with supervision from Outpatient/Admin Service Lead
- Consult with the Heads of Department, Clinical Director, Matron, Operational Service Manager and Outpatient/Admin Service Lead to plan and organise theatre sessions maximising the utilisation of available theatre capacity in line with waiting list targets and objectives
- Team Leader to the Waiting List Office Team based at Newcastle Eye Centre
- Support Outpatient/Admin Service Lead with weekly PTL, long waiters and validation of both IPWL and OPWL including attendance at Trust/Departmental meetings
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets.
- The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinicaland management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone and face to face contact. Patient confidentiality must be observed at all times.
- The post holder is the line manager to the Waiting List Office Team based at the Royal Victoria Infirmary. It carries specific responsibilities for ensuring thesystems and procedures used by the team are operating effectively and within the context of the Trusts policies and priorities. The post holder will be accountable for ensuring that patients at risk of breaching are managed underthe supervision of the appropriate Directorate Manager for the relevant specialty.
Job description
Job responsibilities
- The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets.
- The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinicaland management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone and face to face contact. Patient confidentiality must be observed at all times.
- The post holder is the line manager to the Waiting List Office Team based at the Royal Victoria Infirmary. It carries specific responsibilities for ensuring thesystems and procedures used by the team are operating effectively and within the context of the Trusts policies and priorities. The post holder will be accountable for ensuring that patients at risk of breaching are managed underthe supervision of the appropriate Directorate Manager for the relevant specialty.
Person Specification
Qualifications
Essential
- oManagement qualification (NVQ level 4 or equivalent) or willingness to undertake or equivalent experience
Knowledge
Essential
- oNHS IT Systems
- oSignificant NHS administration experience o Waiting list management o Medical records o Patient confidentiality
Desirable
- oUnderstanding of the NHS Plan, specifically Patient Access, Booking and Choice
Skills
Essential
- oGood communication Skills o With the wider multi-disciplinary teams o Accommodate Barriers to understanding
- oDemonstrate problem solving skills
Experience
Essential
- oECDL or equivalent experience
- oPrevious supervisory experience
Person Specification
Qualifications
Essential
- oManagement qualification (NVQ level 4 or equivalent) or willingness to undertake or equivalent experience
Knowledge
Essential
- oNHS IT Systems
- oSignificant NHS administration experience o Waiting list management o Medical records o Patient confidentiality
Desirable
- oUnderstanding of the NHS Plan, specifically Patient Access, Booking and Choice
Skills
Essential
- oGood communication Skills o With the wider multi-disciplinary teams o Accommodate Barriers to understanding
- oDemonstrate problem solving skills
Experience
Essential
- oECDL or equivalent experience
- oPrevious supervisory experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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