The Newcastle upon Tyne Hospitals NHS Foundation Trust

Waiting List Officer

The closing date is 28 January 2026

Job summary

The role involves working within the Ophthalmology Waiting List team, assisting with the admission of patients to the waiting list for surgery, associated with all specialities within Ophthalmology, including cataract surgery. The role involves helping to manage the admissions of patients to maximise theatre use according to the instructions of the consultants and their respective teams. Organising of waiting lists to ensure that maximum waiting time targets are met whilst patient choice is not compromised. Reporting to the senior waiting list co-ordinator.

Interview Date Tuesday 24 February 2026
18 Hours 45 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Working within the Ophthalmology waiting list office, which currently consists of six full and part time staff, managing lists for 50+ clinical staff. Dealing with day to day queries from patients/consultants.

Keeping track of waiting times to ensure that patients receive their treatment in a timely manner.

Working on a daily basis adding patients to the waiting lists, phoning patients to book their surgery dates.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

22 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2026-03-027

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

Support the Admissions and Out Patients Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.

Job description

Job responsibilities

Support the Admissions and Out Patients Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.

Person Specification

SKILLS

Essential

Excellent organisational skills
Outstanding communication and interpersonal skills
Ability to prioritise workload
High level of accuracy

EXPERIENCE

Essential

Previous PAS experience

Desirable

Previous work experience within the NHS
Previous experience in waiting list management

QUALIFICATIONS

Essential

NVQ Level 3 or equivalent qualification / knowledge / experience

Desirable

ECDL computer qualification or equivalent

Person Specification

SKILLS

Essential

Excellent organisational skills
Outstanding communication and interpersonal skills
Ability to prioritise workload
High level of accuracy

EXPERIENCE

Essential

Previous PAS experience

Desirable

Previous work experience within the NHS
Previous experience in waiting list management

QUALIFICATIONS

Essential

NVQ Level 3 or equivalent qualification / knowledge / experience

Desirable

ECDL computer qualification or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.