The Newcastle upon Tyne Hospitals NHS Foundation Trust

Administration Assistant

The closing date is 02 February 2026

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Secretarial Team within the Dermatology Department for a Band 2 Administration Assistant. The post holder will be required to provide an efficient administrative service to the clinicians and their teams.

The successful candidate will work within a team of secretarial staff, but also have the ability to work independently. They will be required to follow Policies and Procedures.

The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.

Interview date: 19th February 2026
37 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

This role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient administrative service

The role will include:

Talking to patients over the telephone and ensuring their queries are dealt with efficiently

Keeping VR dictation and typing up to date for the clinical team

Opening and distributing post

Making ad-hoc appointments

Ad-hoc admin duties as requested by the clinical team

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

22 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2026-04-15-DR

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

To support the provision of an efficient admin and clerical service within the operational services department.
To ensure patient documents are prepared, updated and available a timely manner.
Provide information to patients, relatives and staff.
Deal with telephone enquires promptly.
To ensure that data input is amended as necessary

Job description

Job responsibilities

To support the provision of an efficient admin and clerical service within the operational services department.
To ensure patient documents are prepared, updated and available a timely manner.
Provide information to patients, relatives and staff.
Deal with telephone enquires promptly.
To ensure that data input is amended as necessary

Person Specification

Qualifications & Education

Essential

English and Maths at GCSE or equivalent (GCSE 9 - 3 or C or Functional/Key Skills Level 2)

Desirable

ECDL computer qualification.

Knowledge & Experience

Desirable

Experience working in a patient/public environment in an administration or clerical role.
Previous experience working within the NHS

Skills & Abilities

Essential

IT skills to include office software packages.
Keyboard skills and Text Processing ability.
Good communication skills both written verbal and telephone skills.

Desirable

NHS software packages. Knowledge of SystmOne, eRecord

Person Specification

Qualifications & Education

Essential

English and Maths at GCSE or equivalent (GCSE 9 - 3 or C or Functional/Key Skills Level 2)

Desirable

ECDL computer qualification.

Knowledge & Experience

Desirable

Experience working in a patient/public environment in an administration or clerical role.
Previous experience working within the NHS

Skills & Abilities

Essential

IT skills to include office software packages.
Keyboard skills and Text Processing ability.
Good communication skills both written verbal and telephone skills.

Desirable

NHS software packages. Knowledge of SystmOne, eRecord

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information