Job summary
In the challenging arena of IM&T within the NHS, the Trust is leading in the development of electronic digital clinical systems through the implementation and development of its eRecord Programme.
With a strategic IM&T Programme in place our plans are to implement high quality solutions that deliver the benefits required to support the clinical and operational services of the Trust and the wider community.
With the increasing dependence on IM&T within the organisation and the introduction of new systems, we are seeking to recruit the above posts, adding to the existing Infrastructure and Desktop Support teams.
- Interview Date Tuesday 10 February 2026
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
This role requires the post holder provide, first and second line desktop support services to users of information technology across the Trust, to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by e-mail or at the desk-side.
An in-depth technical knowledge and expertise of IT hardware, Operating Systems and Application software, in particular Lenovo and HP devices and the suite of Microsoft applications.
Experience of supporting devices in a complex Enterprise networked environment, including installation, support and troubleshooting of network clients and other communications products and providing updates into a Service Management Helpdesk tool is required working within an ITIL based framework.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide first and second line desktop support services to users of information technology across the Trust, to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by email or at the desk-side.
- Provide assistance to the Senior Desktop Support Officers to Diagnose and repair PCs, laptops, peripherals and applications.
- Provide desktop and peripheral installation, configuration and upgrade services to Trust and supported third party organisations.
- Maintain up to date IT Records and Asset Management as required.
- Maintain up to date knowledge of technical hardware used within the Trust.
- Provide Basic End User familiarisation with PC hardware facilities when installing new or upgrade systems for end users.
- Provide Basic End User familiarisation with peripherals facilities when installing new or upgraded systems for end users.
- Assess the suitability of PC locations before installation from a health and safety perspective.
- Be flexible in your approach to work in order to support the 3 primary sites and our community sites as required.
Job description
Job responsibilities
- To provide first and second line desktop support services to users of information technology across the Trust, to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by email or at the desk-side.
- Provide assistance to the Senior Desktop Support Officers to Diagnose and repair PCs, laptops, peripherals and applications.
- Provide desktop and peripheral installation, configuration and upgrade services to Trust and supported third party organisations.
- Maintain up to date IT Records and Asset Management as required.
- Maintain up to date knowledge of technical hardware used within the Trust.
- Provide Basic End User familiarisation with PC hardware facilities when installing new or upgrade systems for end users.
- Provide Basic End User familiarisation with peripherals facilities when installing new or upgraded systems for end users.
- Assess the suitability of PC locations before installation from a health and safety perspective.
- Be flexible in your approach to work in order to support the 3 primary sites and our community sites as required.
Person Specification
Qualifications & Education
Essential
- Educated to at least HND level in an IT related subject or previous experience in an IT Support role.
Desirable
- BTEC or working towards formal IT qualifications
- Relevant technical certifications or qualifications
- ITIL Foundation
- Full UK Driving Licence.
Knowledge & Experience
Essential
- Basic understanding of Applications, including installation and configuration
- Experience of installing and supporting PCs and Peripherals
- 1st and 2nd level experience in a customer service and Desktop Support environment
- Technical knowledge and expertise of IT hardware, operating systems, and end-user software.
- Good Knowledge of Microsoft applications and operating systems.
- Knowledge of and experience in using Service Desk software
- Familiarity with on-line technical and support resources
- Excellent knowledge of PC and laptops, Xerox devices and Printer architectures
- Basic knowledge and experience of Microsoft Operating Systems
Desirable
Skills and Abilities
Essential
- Ability to provide end user support and deskside training when required
- Excellent troubleshooting skills
- Good documentation writing skills.
Person Specification
Qualifications & Education
Essential
- Educated to at least HND level in an IT related subject or previous experience in an IT Support role.
Desirable
- BTEC or working towards formal IT qualifications
- Relevant technical certifications or qualifications
- ITIL Foundation
- Full UK Driving Licence.
Knowledge & Experience
Essential
- Basic understanding of Applications, including installation and configuration
- Experience of installing and supporting PCs and Peripherals
- 1st and 2nd level experience in a customer service and Desktop Support environment
- Technical knowledge and expertise of IT hardware, operating systems, and end-user software.
- Good Knowledge of Microsoft applications and operating systems.
- Knowledge of and experience in using Service Desk software
- Familiarity with on-line technical and support resources
- Excellent knowledge of PC and laptops, Xerox devices and Printer architectures
- Basic knowledge and experience of Microsoft Operating Systems
Desirable
Skills and Abilities
Essential
- Ability to provide end user support and deskside training when required
- Excellent troubleshooting skills
- Good documentation writing skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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