The Newcastle upon Tyne Hospitals NHS Foundation Trust

Administrator Support Officer

The closing date is 12 January 2026

Job summary

An exciting opportunity has arisen for a substantive Band 3 Admin Support Officer to join the multi-disciplinary (MDT) Harm Free Care (HFC) team.

This role will provide secretarial/administrative support to the teamswithin HFC and will give the post holder the opportunity to enhance their administration, IT and data collection skills.

We are looking for a highly motivated, enthusiastic and experienced individual with good organisational and communication skills. A keen eye for detail will be crucial to provide support to the teams, so that they can maintain an efficient and effective service.

Interview Date: 26th January 2026
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will:

Provide secretarial and administration support across the Harm Free Care (HFC) MDT teams including the Tissue Viability and Falls services, Clinical Standards & Quality Improvement Lead and the Information & Data Manager for Patient Services.

Organise team diaries, take and transcribe minutes of meetings, create and maintain efficient and effective office filing and documentation systems.

Maintain databases/spreadsheets.

Assist with the organisation of HFC events and liaise with Harm Free Care Leads across the Trust.

Respond to enquiries and ensure effective communication of messages both verbally and electronically.

Provide support to the team when planning meetings and teaching sessions.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

05 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-52-10-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To provide secretarial and administration support across the Harm Free Care multidisciplinary Team including Tissue Viability, Falls, Clinical Standards & Quality Improvement Lead and Information and Data Manager for Patient Services as required.
To organise staff diaries and arranging meetings (including the Falls and Pressure Ulcer Task Group (FPUTG), take and transcribe minutes of meetings, create and maintain efficient and effective office filing and documentation systems.
Maintain databases / spreadsheets.
Maintain and monitor the Clinical Standards inbox.
Assist with the organisation of Patient Safety Investigation Response Framework (PSIRF) meetings.
Assist with the organisation of Harm Free Care events and liaise with Harm Free Care Leads across the Trust.
Ordering and maintaining stationery supplies.
Arranging travel when require

Job description

Job responsibilities

To provide secretarial and administration support across the Harm Free Care multidisciplinary Team including Tissue Viability, Falls, Clinical Standards & Quality Improvement Lead and Information and Data Manager for Patient Services as required.
To organise staff diaries and arranging meetings (including the Falls and Pressure Ulcer Task Group (FPUTG), take and transcribe minutes of meetings, create and maintain efficient and effective office filing and documentation systems.
Maintain databases / spreadsheets.
Maintain and monitor the Clinical Standards inbox.
Assist with the organisation of Patient Safety Investigation Response Framework (PSIRF) meetings.
Assist with the organisation of Harm Free Care events and liaise with Harm Free Care Leads across the Trust.
Ordering and maintaining stationery supplies.
Arranging travel when require

Person Specification

Qualifications & Education

Essential

NVQ Level 3 or equivalent qualification / experience
GSCE grade 4 or above in English and Mathematics or equivalent qualification / experience

Knowledge & Experience

Essential

IT literate and knowledge of Microsoft Office

Desirable

Experience working with databases / spreadsheets.

Skills & Abilities

Essential

Good administration skills
Good organisational skills, including diary management / event scheduling
Good communication skills

Desirable

Able to take and transcribe minutes of meetings

Person Specification

Qualifications & Education

Essential

NVQ Level 3 or equivalent qualification / experience
GSCE grade 4 or above in English and Mathematics or equivalent qualification / experience

Knowledge & Experience

Essential

IT literate and knowledge of Microsoft Office

Desirable

Experience working with databases / spreadsheets.

Skills & Abilities

Essential

Good administration skills
Good organisational skills, including diary management / event scheduling
Good communication skills

Desirable

Able to take and transcribe minutes of meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.