Job summary
Are you passionate about driving digital transformation in healthcare? This is an exciting opportunity to join Newcastle upon Tyne Hospitals NHS Foundation Trust as a Digital Programme Change Engagement Lead, where you'll play a key role in shaping how technology improves patient care and research opportunities.
This role is ideal for someone who thrives on building relationships, exceeding targets, and creating lasting impact. You'll work alongside the Digital Health Team, Programme Manager, and Project Managers within our busy Digital and Technology Services, external and internal stakeholders delivering the change engagement process for the Trusts digital programmes and projects.
NO AGENCIES PLEASE
Main duties of the job
What you'll do:
- Develop and deliver engagement strategies for digital programmes.
- Build communities and foster collaboration across diverse teams.
- Coordinate communications and engagement across internal and external stakeholders.
- Contribute to reputation management and targeted communications for departmental and Trust wide Digital change and optimisation.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Lead the future of digital engagement across the Trust.
Work with Clinical and operational teams to ensure successful adoption of digital solutions through change engagement plans.
For more information on this role please see the attached support information.
Job Purpose
- Responsible for supporting the Change engagement and delivering effective communication of a Trust and Region wide programme of Digital and Technology Services
- To develop and implement an agreed strategy to positively raise the profile of the Great North Care Record and Digital and Technology Services at The Newcastle Hospitals.,
- To promote a positive image and identity of the public relations in each area of responsibility (internally/externally) and support development of existing and new websites, as required.
- To ensure the strategic plans of the department are incorporated into all promotional and publicity materials and activity.
- Promotion of the relevant brand/logos and implementation of re-branding as required.
- Develop, implement, and evaluate a range of communication projects.
- To support the engagement methods to gather data to present and feedback
- Provide regular updates as necessary and appropriate on key communication, change engagement and marketing issues to a range of key internal groups such as Digital programme boards and staff engagement sessions.
- Work with project teams to identify key external stakeholders and devise and deliver change engagement programmes to support delivery of relevant activities.
- To identify and capture stories that show the impact of Digital projects in a positive light and to disseminate these adapting methods of delivery depending on the audience.
- Develop and implement change engagement strategies to support programme objectives.
- Act as the primary point of contact for stakeholders, ensuring clear and consistent communication.
- Coordinate change engagement activities, workshops, and events to promote programme awareness and participation.
- Monitor and report on engagement metrics, providing insights to improve strategies.
- Collaborate with programme leads, project managers, and communications teams to ensure messaging is aligned and timely.
- Identify risks and issues related to stakeholder engagement and propose mitigation plans.
- Support change management activities to ensure smooth adoption of programme deliverables.
- Delivering specialist training.
- Create and maintain a wide network of contacts across our stakeholders internally and externally to the Trust.
Job description
Job responsibilities
Lead the future of digital engagement across the Trust.
Work with Clinical and operational teams to ensure successful adoption of digital solutions through change engagement plans.
For more information on this role please see the attached support information.
Job Purpose
- Responsible for supporting the Change engagement and delivering effective communication of a Trust and Region wide programme of Digital and Technology Services
- To develop and implement an agreed strategy to positively raise the profile of the Great North Care Record and Digital and Technology Services at The Newcastle Hospitals.,
- To promote a positive image and identity of the public relations in each area of responsibility (internally/externally) and support development of existing and new websites, as required.
- To ensure the strategic plans of the department are incorporated into all promotional and publicity materials and activity.
- Promotion of the relevant brand/logos and implementation of re-branding as required.
- Develop, implement, and evaluate a range of communication projects.
- To support the engagement methods to gather data to present and feedback
- Provide regular updates as necessary and appropriate on key communication, change engagement and marketing issues to a range of key internal groups such as Digital programme boards and staff engagement sessions.
- Work with project teams to identify key external stakeholders and devise and deliver change engagement programmes to support delivery of relevant activities.
- To identify and capture stories that show the impact of Digital projects in a positive light and to disseminate these adapting methods of delivery depending on the audience.
- Develop and implement change engagement strategies to support programme objectives.
- Act as the primary point of contact for stakeholders, ensuring clear and consistent communication.
- Coordinate change engagement activities, workshops, and events to promote programme awareness and participation.
- Monitor and report on engagement metrics, providing insights to improve strategies.
- Collaborate with programme leads, project managers, and communications teams to ensure messaging is aligned and timely.
- Identify risks and issues related to stakeholder engagement and propose mitigation plans.
- Support change management activities to ensure smooth adoption of programme deliverables.
- Delivering specialist training.
- Create and maintain a wide network of contacts across our stakeholders internally and externally to the Trust.
Person Specification
Qualifications
Essential
- Degree level education and relevant professional qualification and post graduate study to master's degree level or equivalent level of experience
Desirable
- A recognised communications qualification
- Project and/or Programme Management qualification, or equivalent experience
Knowledge & Experience
Essential
- Demonstrable experience in a specialty i.e. Change Engagement, public relations, communications, marketing, Business Management and/or journalism.
- Well-developed communication, interpersonal and organisational skills, including ability to engage effectively, orally and in writing to a wide range of audiences
- NHS Experience
- Computer literate
- Knowledge of project management principles when designing, coordinating, and delivering change engagement and communications for Digital and Technology projects and programmes
- Experience of using effective change management/transformation techniques, to facilitate engagement in digital programmes/projects in a healthcare setting
- Experience of analysing and reporting information/data
- Experience in organising meetings for a range of audiences (industry; academia; healthcare professionals; public)
- Experience of internal and external stakeholder engagement involving multiple and diverse partners
- Experience of interpreting national policy and direction
Desirable
- Experience of working in a Digital and Technology Service
- Experience to deliver specialist training to other members of the team or of the department
Skills & Abilities
Essential
- Ability to translate complex information into a clear and easily understood format to a range of audiences at all levels within the organisation and externally
- Ability to produce strategic documentation to a high standard - target audiences will vary but will include board level.
- Ability to work to tight timescales, managing multiple projects across multiple work streams, and responding to changing and competing priorities
- Good working knowledge of relevant legislation, guidelines, and regulation
Desirable
- Organisation
- Ability to maintain websites and prepare suitable online copy
Person Specification
Qualifications
Essential
- Degree level education and relevant professional qualification and post graduate study to master's degree level or equivalent level of experience
Desirable
- A recognised communications qualification
- Project and/or Programme Management qualification, or equivalent experience
Knowledge & Experience
Essential
- Demonstrable experience in a specialty i.e. Change Engagement, public relations, communications, marketing, Business Management and/or journalism.
- Well-developed communication, interpersonal and organisational skills, including ability to engage effectively, orally and in writing to a wide range of audiences
- NHS Experience
- Computer literate
- Knowledge of project management principles when designing, coordinating, and delivering change engagement and communications for Digital and Technology projects and programmes
- Experience of using effective change management/transformation techniques, to facilitate engagement in digital programmes/projects in a healthcare setting
- Experience of analysing and reporting information/data
- Experience in organising meetings for a range of audiences (industry; academia; healthcare professionals; public)
- Experience of internal and external stakeholder engagement involving multiple and diverse partners
- Experience of interpreting national policy and direction
Desirable
- Experience of working in a Digital and Technology Service
- Experience to deliver specialist training to other members of the team or of the department
Skills & Abilities
Essential
- Ability to translate complex information into a clear and easily understood format to a range of audiences at all levels within the organisation and externally
- Ability to produce strategic documentation to a high standard - target audiences will vary but will include board level.
- Ability to work to tight timescales, managing multiple projects across multiple work streams, and responding to changing and competing priorities
- Good working knowledge of relevant legislation, guidelines, and regulation
Desirable
- Organisation
- Ability to maintain websites and prepare suitable online copy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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