Job summary
We are looking for an enthusiastic, compassionate, and highly organised Clinical Administrator to join our supportive and dynamic paediatric oncology team. You will be a vital part of the team, providing comprehensive administrative and clerical support to our specialist nurses and other clinical staff.
- Interview Date: 15th January 2026
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Please note: this list of duties and responsibilities is not exhaustive and is subject to review based on the needs of the service.
- Acting as the first point of contact for families and external organisations, handling telephone and email enquiries with compassion and sensitivity.
- Managing electronic diaries for the clinical team, including arranging, rescheduling, and prioritising appointments for patients.
- Ensuring urgent referrals are prioritised and coordinating patient appointments and follow-ups to meet service deadlines.
- Maintaining and updating patient records accurately on electronic systems, adhering to data protection and confidentiality guidelines.
- Generating and formatting correspondence, reports, and other documents for the team.
- Arranging meetings and taking notes or minutes for internal review.
- Providing general administrative and clerical support, including photocopying, filing, and managing mail.
- Providing cover for other teams or colleagues as needed to ensure continuity of service.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
As a key point of contact for patients, families, and external agencies, you must have a sensitive and professional approach and the ability to maintain the strictest confidentiality. The successful candidate will play a crucial role in ensuring the smooth day-to-day operation of the service, working independently and managing their own workload.
Previous administrative or secretarial experience within a busy office, preferably in a healthcare or NHS environment. Exceptional communication and interpersonal skills, with a compassionate and professional telephone manner. Excellent organisational and time-management skills, with the ability to manage a varied workload and prioritise effectively. Proficiency in IT systems, including Microsoft Office (Word, Excel, Outlook) and a willingness to learn new systems. A sensitive, reliable, and flexible approach to work. The ability to work both independently and collaboratively as part of a team. A strong understanding of confidentiality and data protection. If you are a motivated and caring individual looking for a rewarding role where you can make a real difference, we encourage you to apply. Full training will be provided.
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
- Communicates with patients regarding appointments and admissions at the request of the medical team
- Provide cover for Team Leader within your administration team as required
- Cover Clinical Administrator posts Trust wide as required
Job description
Job responsibilities
As a key point of contact for patients, families, and external agencies, you must have a sensitive and professional approach and the ability to maintain the strictest confidentiality. The successful candidate will play a crucial role in ensuring the smooth day-to-day operation of the service, working independently and managing their own workload.
Previous administrative or secretarial experience within a busy office, preferably in a healthcare or NHS environment. Exceptional communication and interpersonal skills, with a compassionate and professional telephone manner. Excellent organisational and time-management skills, with the ability to manage a varied workload and prioritise effectively. Proficiency in IT systems, including Microsoft Office (Word, Excel, Outlook) and a willingness to learn new systems. A sensitive, reliable, and flexible approach to work. The ability to work both independently and collaboratively as part of a team. A strong understanding of confidentiality and data protection. If you are a motivated and caring individual looking for a rewarding role where you can make a real difference, we encourage you to apply. Full training will be provided.
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
- Communicates with patients regarding appointments and admissions at the request of the medical team
- Provide cover for Team Leader within your administration team as required
- Cover Clinical Administrator posts Trust wide as required
Person Specification
Qualifications & Education
Essential
- Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Essential
- Experience of secretarial/administrative procedures
Desirable
- NHS Administration/Secretarial experience
- Working Knowledge of NHS Systems e.g. eRecord, System One
- Knowledge of medical terminology
Skills & Abilities
Essential
- IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- Advanced keyboard skills including a high standard of word processing skills
- Excellent communication skills
- Ability to work without direct supervision
- Ability to manage time effectively and work on own initiative
- Ability to accurately input, collate and present information
Person Specification
Qualifications & Education
Essential
- Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Essential
- Experience of secretarial/administrative procedures
Desirable
- NHS Administration/Secretarial experience
- Working Knowledge of NHS Systems e.g. eRecord, System One
- Knowledge of medical terminology
Skills & Abilities
Essential
- IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- Advanced keyboard skills including a high standard of word processing skills
- Excellent communication skills
- Ability to work without direct supervision
- Ability to manage time effectively and work on own initiative
- Ability to accurately input, collate and present information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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