Go back

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Telephonist

The closing date is 18 December 2025

Apply for this job

Job summary

An exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point.

Shift pattern will be discussed in the interview

Various shifts including weekend shifts & late shifts

Early 08:00-16:00

Late 13:30-21:30

Interview Date: 6th January 2026
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm. The ability to remain calm, concise, and polite under pressure.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

10 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-50-13-DR

Job locations

Regent Point

317 Regent Point

NE3 3HD

Job description

Job responsibilities

Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
To respond to all emergency alarms and contact appropriate personnel.

Job description

Job responsibilities

Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
To respond to all emergency alarms and contact appropriate personnel.

Person Specification

Qualifications & Education

Essential

Good standard of education (GSCE or equivalent qualification / experience)

Desirable

RSA Level 2 or equivalent experience

Knowledge & Experience

Desirable

BT trained or equivalent
Busy switchboard experience

Skills & Abilities

Essential

Good communication skills
Accuracy skills
Proven skills on switchboards
To be able to work under pressure
To be able to cope in emergency situations
Ability to understand emergency systems
Ability to problem solve

Desirable

PC literate
Good written skills
Ability to support staff through continuous development
Be able to accept and act upon direct instruction effectively

Person Specification

Qualifications & Education

Essential

Good standard of education (GSCE or equivalent qualification / experience)

Desirable

RSA Level 2 or equivalent experience

Knowledge & Experience

Desirable

BT trained or equivalent
Busy switchboard experience

Skills & Abilities

Essential

Good communication skills
Accuracy skills
Proven skills on switchboards
To be able to work under pressure
To be able to cope in emergency situations
Ability to understand emergency systems
Ability to problem solve

Desirable

PC literate
Good written skills
Ability to support staff through continuous development
Be able to accept and act upon direct instruction effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.