The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 17 December 2025

Job summary

An exciting opportunity has arisen for a permanent Band 2 Clerical Officer to join our admin and clerical team in Genetics based at the International Centre for Life.

The successful applicant will join a team who support Highly Specialised Neuromuscular Service, supporting our clinical teams in delivery of specialised care to our patients across the region and beyond. This is a full-time post, Monday to Friday 37.5 hours per week.

We are looking for an enthusiastic, motivated and reliable individual to join our team. Excellent interpersonal and organisational skills are essential.

Interview Date Monday 12 January 2026
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Applicants must be able to demonstrate excellent communication, organisational and word processing skills. The successful applicant will be required to work within a large multi-disciplinary team and be capable of managing a varied workload.

You should be familiar and confident with Microsoft Office packages and experience of working within the NHS would be advantageous.

We are committed to development of our staff so if you are interested in starting your career as an administrative professional within the NHS this could be just the position for you.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

08 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-44-016

Job locations

Trustwide

317 Trustwide

NE1 4LP

Job description

Job responsibilities

The post holder will perform A variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Genetics.
Dealing with incoming and outgoing post.
Managing referrals to the service, both paper and electronic.
Production of clinic and other ad hoc patient letters.
Dealing with telephone calls from the users of the departmental services.
Daily postal duties.
Print address labels for outside Hospitals as required, amend database of addresses as changes occur.
Photocopying as required.
General filing duties.
Reception cover as required.
Training Immunology staff to enable them to cover, when necessary, clerical duties within the department.

Job description

Job responsibilities

The post holder will perform A variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Genetics.
Dealing with incoming and outgoing post.
Managing referrals to the service, both paper and electronic.
Production of clinic and other ad hoc patient letters.
Dealing with telephone calls from the users of the departmental services.
Daily postal duties.
Print address labels for outside Hospitals as required, amend database of addresses as changes occur.
Photocopying as required.
General filing duties.
Reception cover as required.
Training Immunology staff to enable them to cover, when necessary, clerical duties within the department.

Person Specification

Qualifications & Education

Essential

English and Maths GCSE grade 9-4 (A-C) or equivalent level of qualification

Knowledge & Experience

Essential

Knowledge of office procedures

Desirable

Knowledge of medical terminology
Experience in health-related discipline

Skills & Abilities

Essential

Good communication skills
Typing/keyboard skills

Person Specification

Qualifications & Education

Essential

English and Maths GCSE grade 9-4 (A-C) or equivalent level of qualification

Knowledge & Experience

Essential

Knowledge of office procedures

Desirable

Knowledge of medical terminology
Experience in health-related discipline

Skills & Abilities

Essential

Good communication skills
Typing/keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.