Job summary
We are looking for a band 4 SACT Scheduler to join our SACT scheduling team on a 8 month fixed term/secondment basis to cover maternity leave.
The role will be an office based admin position dealing with telephone queries from patients undergoing cancer treatment, scheduling in appointments for systemic anti-cancer therapies (SACT) and be part of the wider MDT involved in the patient pathway. The role is fast paced, requiring strict attention to detail and ability to multi task.
The ideal candidate should have excellent computing skills, communication skills and able to liaise with patients. An understanding of cancer waiting times or experience in working in a cancer related role is highly advantageous.
The post is 37.5 hours per week with the core hours being 08:00-18:00 Monday-Friday. Shift pattern is x3 08:00-18:00 and x1 08:00-17:30 per week or can be 08:00-16:00 over Monday-Friday.
PLEASE ENSURE YOU HAVE PERMISSION FROM YOUR LINE MANAGER FOR A SECONDMENT PRIOR TO APPLYING
- Interview Date: 22nd December 2025
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
- NCCC is a large clinical board with patients being treated in a number of locations. The main duties of the role will include:
- Receiving referrals for cancer treatment
- Booking patients in for pre assessment clinics
- Booking patients in for SACT treatments
- Managing deferrals of patient appointment
- Managing a busy email inbox and responding to queries in a timely manner
- Answering telephone queries and communicating with patients/relatives.
- Liaising with nursing and medical staff
There may be some involvement in bed allocation of emergency or elective patients however the primary role is to manage the scheduling aspect of the SACT scheduler role.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Receives SACT referrals and schedules patients for elective inpatient admission or day case treatments and procedures
- Coordination of elective inpatient admissions for the Northern Centre for Cancer Care, (NCCC) and Specialist Haematology (SH)
- Act a principle contact with patients, health care professionals and other organisations to ensure an efficient, effective and value for money service is in place, maintained and developed
- Liaises with patients, healthcare professionals and other agencies regarding appointments for chemotherapy.
- Contributes to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- Participates in directorate meetings to support admissions and bed allocation of emergency admissions.
- Provides day to day supervision for A&C staff on the Ward 36, NCCC.
- Provides local training & induction and yearly appraisals for these staff
Job description
Job responsibilities
- Receives SACT referrals and schedules patients for elective inpatient admission or day case treatments and procedures
- Coordination of elective inpatient admissions for the Northern Centre for Cancer Care, (NCCC) and Specialist Haematology (SH)
- Act a principle contact with patients, health care professionals and other organisations to ensure an efficient, effective and value for money service is in place, maintained and developed
- Liaises with patients, healthcare professionals and other agencies regarding appointments for chemotherapy.
- Contributes to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- Participates in directorate meetings to support admissions and bed allocation of emergency admissions.
- Provides day to day supervision for A&C staff on the Ward 36, NCCC.
- Provides local training & induction and yearly appraisals for these staff
Person Specification
Qualifications & Education
Essential
- NVQ level III or equivalent knowledge and experience
- GCSE English at level 4-9 (A-C)
Desirable
- Educated to Degree Level or equivalent
Knowledge & Experience
Essential
- Previous experience as an NHS clerical officer
- Knowledge of medical terminology
- Knowledge of the full range of patient administrative systems e.g., eRecord, NEAS Online Booking System,
- Customer Service experience
- Experience of producing reports in a presentable format
Desirable
- Experience of producing reports in a presentable format
- Experience of SACT regimes
- Knowledge of NHS cancer plan and cancer waiting time target
- Knowledge and awareness of issues affecting NHS acute hospitals
- Supervision of junior staff and participation in staff appraisals
Skills & Abilities
Essential
- IT skills
- Ability to work to challenging deadlines
- Proven Communication Skills
- Ability to work on own initiative
- Ability to manage occasional exposure to distressing or emotional circumstances
Person Specification
Qualifications & Education
Essential
- NVQ level III or equivalent knowledge and experience
- GCSE English at level 4-9 (A-C)
Desirable
- Educated to Degree Level or equivalent
Knowledge & Experience
Essential
- Previous experience as an NHS clerical officer
- Knowledge of medical terminology
- Knowledge of the full range of patient administrative systems e.g., eRecord, NEAS Online Booking System,
- Customer Service experience
- Experience of producing reports in a presentable format
Desirable
- Experience of producing reports in a presentable format
- Experience of SACT regimes
- Knowledge of NHS cancer plan and cancer waiting time target
- Knowledge and awareness of issues affecting NHS acute hospitals
- Supervision of junior staff and participation in staff appraisals
Skills & Abilities
Essential
- IT skills
- Ability to work to challenging deadlines
- Proven Communication Skills
- Ability to work on own initiative
- Ability to manage occasional exposure to distressing or emotional circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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