The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 07 December 2025

Job summary

Do you enjoy interacting with the general public? Do you possess excellent I.T. skills and have a good working knowledge of hospital computer systems? Are you a flexible team player who enjoys working in a busy environment? If so, why not join us, in the Northern Cancer Centre Carlisle.

We are a well-established busy, dynamic Chemotherapy Unit with a highly motivated and supportive team. We are looking for someone to join the team as a Band 2 Ward Clerk. We specialise in a wide variety of Chemotherapy treatments across both our Carlisle and Whitehaven sites.

Due to our growing service we now need administrative support in our Carlisle Site.

Interview Date Tuesday 23 December 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

This is a key role within the team involving all aspects of administrative work from reception/telephone duties to preparation of patient documentation for admission, ensuring the smooth running of the service.

As a valued member of the team, you will benefit from working in a supportive environment, attending regular staff meetings. You will have opportunities for in-house and trust training to help with your role.

To provide and maintain efficient and effective administrative support and communications to the Ward Sister/ Charge Nurse and multidisciplinary team.
Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
Ensures electronic notes, investigations, and patient documents/results are available for new admissions, and Treatment appointments.
To ensure that patient documents are correctly maintained following departmental guidelines. Ensuring patient record systems are up to date and accurate.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

01 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-41-010

Job locations

Cumberland Infirmary

317 Cumberland Infirmary

CA2 7HY

Job description

Job responsibilities

The post holder will perform A variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Chemotherapy.
Dealing with incoming and outgoing post
Managing referrals to the service, both paper and electronic
Production of clinic and other ad hoc patient letters
Dealing with telephone calls from the users of the departmental services.
Daily postal duties.
Print patient labels for documentation as required, amend database of addresses as changes occur.
Photocopying as required.
General filing duties.
Reception cover as required
Training scheduling and chemotherapy staff to enable them to cover, when necessary, clerical duties within the department.

Job description

Job responsibilities

The post holder will perform A variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Chemotherapy.
Dealing with incoming and outgoing post
Managing referrals to the service, both paper and electronic
Production of clinic and other ad hoc patient letters
Dealing with telephone calls from the users of the departmental services.
Daily postal duties.
Print patient labels for documentation as required, amend database of addresses as changes occur.
Photocopying as required.
General filing duties.
Reception cover as required
Training scheduling and chemotherapy staff to enable them to cover, when necessary, clerical duties within the department.

Person Specification

Qualifications & Education

Essential

oEnglish and Maths GCSE grade 9-4 (A-C) or equivalent level of qualification

Knowledge & Experience

Essential

oKnowledge of office procedures

Desirable

oKnowledge of medical terminology
oExperience in health-related discipline

Skills & Abilities

Essential

oGood communication skills
oTyping/keyboard skills

Person Specification

Qualifications & Education

Essential

oEnglish and Maths GCSE grade 9-4 (A-C) or equivalent level of qualification

Knowledge & Experience

Essential

oKnowledge of office procedures

Desirable

oKnowledge of medical terminology
oExperience in health-related discipline

Skills & Abilities

Essential

oGood communication skills
oTyping/keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.