Job summary
Would you like an Apprentice Clinical Administrator role with a guaranteed Band 3 job at the end?
You will be enrolled with a local education provider and will be required to complete your Level 3 Apprenticeship Programme within the duration of the placement. This opportunity will provide you with valuable experience and offer a strong foundation for a career within the NHS.
The ENT Department has a vacancy for an apprentice Clinical Administrator and the successful applicant will follow an Advanced Apprenticeship for 18 months and be paid a band 2 wage. On successful completion, the apprentice will automatically transfer into the permanent Band 3 post of 37.5 hour per week. Throughout the apprenticeship the post holder will gain experience working in the Team within the ENT Department.
The successful candidate will develop the required skills to assist in the day to day operation of the section ensuring the delivery of a consistently high quality service to the Trust and support the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses.
- Interview Date: 10 December 2025
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Duties will include audio typing of letters and documents, deal with telephone enquiries, communicates with patients regarding appointments and admissions at the request of the medical staff.
Applicants must have 4 GCSE's to include English and Maths at grade 4 or equivalent, a business administration level 2 NVQ or equivalent experience, good communication skills both written, verbal, telephone skills and able to work well as part of a team.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Throughout the apprenticeship the post holder will gain experience working in the Team within the ENT Department.
- The successful candidate will develop the required skills to assist in the day-to-day operation of the section ensuring the delivery of a consistently high-quality service to the Trust.
- The successful candidate will complete the Advanced Apprenticeship in Business Administration within 18 months
- Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e., Specialist Nurses
- Audio typing of letters and documents.
- Deal with telephone enquires promptly.
- Communicates with patients regarding appointments and admissions at the request of the medical / secretarial staff.
- Cover admin posts Trust wide as required.
Apprenticeship Posts You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Be aged 18 or over (due to the nature of the shifts and role)
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.
Further details can be found on the UK Government website.
Job description
Job responsibilities
- Throughout the apprenticeship the post holder will gain experience working in the Team within the ENT Department.
- The successful candidate will develop the required skills to assist in the day-to-day operation of the section ensuring the delivery of a consistently high-quality service to the Trust.
- The successful candidate will complete the Advanced Apprenticeship in Business Administration within 18 months
- Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e., Specialist Nurses
- Audio typing of letters and documents.
- Deal with telephone enquires promptly.
- Communicates with patients regarding appointments and admissions at the request of the medical / secretarial staff.
- Cover admin posts Trust wide as required.
Apprenticeship Posts You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Be aged 18 or over (due to the nature of the shifts and role)
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.
Further details can be found on the UK Government website.
Person Specification
Qualifications & Education
Essential
- 4 x GCSEs to include English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2)
- Business Administration Level 2 NVQ or equivalent experience
Knowledge & Experience
Essential
- Understanding of confidentiality issues
Desirable
- Understanding of medical terminology
- Previous audio typing experience
Skills & Abilities
Essential
- Good communication skills both written verbal and telephone skills
- IT skills to include office software packages
- Keyboard skills and Text Processing ability
- Ability to be flexible and work as part of a team
Desirable
- Ability to manage time effectively and work on own initiative.
Person Specification
Qualifications & Education
Essential
- 4 x GCSEs to include English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2)
- Business Administration Level 2 NVQ or equivalent experience
Knowledge & Experience
Essential
- Understanding of confidentiality issues
Desirable
- Understanding of medical terminology
- Previous audio typing experience
Skills & Abilities
Essential
- Good communication skills both written verbal and telephone skills
- IT skills to include office software packages
- Keyboard skills and Text Processing ability
- Ability to be flexible and work as part of a team
Desirable
- Ability to manage time effectively and work on own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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