The Newcastle upon Tyne Hospitals NHS Foundation Trust

Outpatient Clerk/ Receptionist

The closing date is 03 December 2025

Job summary

We are looking for two enthusiastic, highly motivated and forward thinking individuals to undertake the role of Outpatients Clerk Receptionist within the ENT/Audiology Department at the Newcastle Upon Tyne Hospitals NHS Foundations Trust. There is a full time role and a 22.5 hour role. This administrative role is based in the Freeman Hospital. The successful candidate will provide an effective and efficient administrative service across the organisation ensuring that a high quality of customer care is delivered.

Interview Date: 17th December 2025
Full and part time hours available
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Candidates are required to have good literacy and numeracy skills, NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience, ability to communicate with members of the public, all staff and health care providers and be courteous, respectful and helpful. They are required to work effectively as part of the multi disciplinary team.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

26 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

317-2025-48-35-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To provide an effective and efficient out-patient reception and administrativeservice across the organisation ensuring that a high quality of customer care isdelivered.
To continue to develop and maintain competencies in all areas of work

Please refer to the Job Description & Person Specification for all essential and desirable criteria required for the role

Job description

Job responsibilities

To provide an effective and efficient out-patient reception and administrativeservice across the organisation ensuring that a high quality of customer care isdelivered.
To continue to develop and maintain competencies in all areas of work

Please refer to the Job Description & Person Specification for all essential and desirable criteria required for the role

Person Specification

Qualifications & Education

Essential

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Knowledge & Experience

Essential

Maintain and improve knowledge, skills and competence to ensure high standard of outpatients service
Required to undertake training in all aspects of the outpatients functions including IT systems, outpatients processes and information governance, either during probationary period or as defined

Desirable

Previous reception/clerical experience
Previous customer care experience

Skills & Abilities

Essential

Good literacy and numeracy skills
Ability to work effectively as part of the multi-disciplinary team
IT skills in windows based applications
Responsible for own development, identifying training needs, setting personal objectives and attending appropriate training as agreed by line manager

Person Specification

Qualifications & Education

Essential

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Knowledge & Experience

Essential

Maintain and improve knowledge, skills and competence to ensure high standard of outpatients service
Required to undertake training in all aspects of the outpatients functions including IT systems, outpatients processes and information governance, either during probationary period or as defined

Desirable

Previous reception/clerical experience
Previous customer care experience

Skills & Abilities

Essential

Good literacy and numeracy skills
Ability to work effectively as part of the multi-disciplinary team
IT skills in windows based applications
Responsible for own development, identifying training needs, setting personal objectives and attending appropriate training as agreed by line manager

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.