The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerk / Typist

The closing date is 02 December 2025

Job summary

If you are a highly motivated and enthusiastic individual, then we want you! This role is crucial to providing and maintaining an efficient and effective admin service for patients and their families.

The successful applicant will provide a comprehensive administrative service to the medical staff in the department of paediatric endocrinology.

Children's services is a very busy and dynamic place of work, providing care for children with a variety of health care needs. Specialties include neurosurgery, neurology, trauma, oncology, BMT and plastic surgery, as well as paediatric surgery, paediatric infectious diseases and paediatric medicine. It is also a tertiary referral centre accepting admissions from throughout the North East and further afield to support the increasing demand for Paediatric Critical Care.

Interview Date: 18 December 2025
37 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care.

Proof reading of clinical reports, letters and discharge summaries
Updating spreadsheets/data collection
Dealing with enquiries from patients, relatives and staff
Scanning and photocopying
Booking appointments
Team working

You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate administrative experience with appropriate qualifications, be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.

The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

26 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-48-18-DR-VA1

Job locations

The Great North Children's Hospital

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses
Audio typing of letters and documents
Deal with telephone enquires promptly.
Communicate with patients regarding appointments and admissions at the request of medical staff
Cover admin posts Trust wide as required.

Job description

Job responsibilities

Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses
Audio typing of letters and documents
Deal with telephone enquires promptly.
Communicate with patients regarding appointments and admissions at the request of medical staff
Cover admin posts Trust wide as required.

Person Specification

Qualifications & Education

Essential

Minimum of 4 GCSEs, Level 9 - 4 (A* - C), including English Language, or equivalent level qualification or relevant experience
OCR I or equivalent qualification / experience
Understanding of confidentiality issues

Desirable

Successful completion of an intermediate (level 2) apprenticeship in Business Administration

Knowledge & Experience

Essential

Understanding of confidentiality issues

Desirable

Previous work experience
Understanding of medical terminology
Previous audio typing experience

Skills & Abilities

Essential

Good IT skills to include office software packages
Good keyboard skills and Text Processing ability
Good communication skills both written verbal and telephone skills

Desirable

Ability to manage time effectively and work on own initiative

Person Specification

Qualifications & Education

Essential

Minimum of 4 GCSEs, Level 9 - 4 (A* - C), including English Language, or equivalent level qualification or relevant experience
OCR I or equivalent qualification / experience
Understanding of confidentiality issues

Desirable

Successful completion of an intermediate (level 2) apprenticeship in Business Administration

Knowledge & Experience

Essential

Understanding of confidentiality issues

Desirable

Previous work experience
Understanding of medical terminology
Previous audio typing experience

Skills & Abilities

Essential

Good IT skills to include office software packages
Good keyboard skills and Text Processing ability
Good communication skills both written verbal and telephone skills

Desirable

Ability to manage time effectively and work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.