The Newcastle upon Tyne Hospitals NHS Foundation Trust

Receptionist/Admissions Clerk

The closing date is 30 November 2025

Job summary

We are excited to recruit into an administration opportunity within Women's Services to support our Antenatal Clinic area.

We invite enthusiastic, self motivated individuals with a positive attitude and excellent computer literacy skills to apply to join the Admin Team to support with all elements of pathway administration - registering patients on to the system, making appointments, taking calls and supporting with reception duties are all part of a typical days' work - along with other tasks allocated on a roster basis.

Within this role there are a clear set of instructions to follow for each part of the roster, therefore ability to follow given instructions and pay attention to detail are a must.

Shifts to be worked Mon-Sat 8am - 8pm. Roster will be provided in advance

Interview Date: 8th and 10th December 2025
Full and Part time hours available
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

We are excited to recruit into an administration opportunity within Women's Services to support our Antenatal Clinic area.

Within this role there are a clear set of instructions to follow for each part of the roster, therefore ability to follow given instructions and pay attention to detail are a must.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

Freeman Hospital
Royal Victoria Infirmary (RVI)
Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
Newcastle Dental Hospital
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service
Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

Date posted

24 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

317-2025-46-31-DR-VA1

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

To provide and maintain an efficient and reliable 24 hour admissions service for women attending the Maternity Unit.
To provide an efficient out-patient service for women attend the Maternity Assessment Unit for urgent out-patient and day case care.
To ensure patient documents are prepared and delivered to the maternity unit in a timely manner
To provide admissions information to patients, relatives and staff
To deal with telephone enquires promptly
To provide assistance and guidance to the patients/visitors on arrival to the hospital

Job description

Job responsibilities

To provide and maintain an efficient and reliable 24 hour admissions service for women attending the Maternity Unit.
To provide an efficient out-patient service for women attend the Maternity Assessment Unit for urgent out-patient and day case care.
To ensure patient documents are prepared and delivered to the maternity unit in a timely manner
To provide admissions information to patients, relatives and staff
To deal with telephone enquires promptly
To provide assistance and guidance to the patients/visitors on arrival to the hospital

Person Specification

Qualifications

Essential

GCSE stand of education or equivalent qualification / experience

Skills

Essential

Excellent communication skills.
Organisational skills

Desirable

Data input/keyboard skills
ECDL

Experience

Essential

Experience of reception duties.
Experience of administrative duties.

Desirable

Medical records PAS

Knowledge

Essential

Knowledge of receptionist's role and clerical procedures.
Awareness of confidentiality.

Desirable

NHS environment.

Person Specification

Qualifications

Essential

GCSE stand of education or equivalent qualification / experience

Skills

Essential

Excellent communication skills.
Organisational skills

Desirable

Data input/keyboard skills
ECDL

Experience

Essential

Experience of reception duties.
Experience of administrative duties.

Desirable

Medical records PAS

Knowledge

Essential

Knowledge of receptionist's role and clerical procedures.
Awareness of confidentiality.

Desirable

NHS environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.