The Newcastle upon Tyne Hospitals NHS Foundation Trust

Ward Clerk/Receptionist

The closing date is 24 November 2025

Job summary

We are looking for a dynamic highly motivated Ward Clerk/Receptionist to join the forward-thinking team in the Day Treatment Centre (DTC), which is a bespoke built day surgery centre offering a wide range of surgical procedures. The DTC focuses on the health and wellbeing of both patients and staff to support us in providing exceptional patient care. Could you be a member of our excellent team?

This is an exciting opportunity for an individual who is dedicated to assisting the nursing and medical teams to provide excellent patient care. We are looking for a reliable, friendly, highly organised, confident individual who has excellent communication skills. You must also be able to demonstrate an adaptable, enthusiastic approach to your work within a busy but rewarding environment. You must be courteous, respectful and helpful as you will be the first point of contact for our patients as they arrive at the department.

Interview Date Monday 01 December 2025
37.5 Hours/Week (4 days/week 07:00 - 17:00/10:00 - 20:00), part-time hours may be available.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all the information before applying for the vacancy

We welcome and encourage pre-arranged visits to DTC prior to interview, to meet our team and ask any relevant questions you may have.

NO AGENCIES PLEASE

Main duties of the job

Front of house reception duties:

Greeting patients and staff members

Answering and fielding telephone calls from patients, relatives and members of the multi disciplinary team

Ward clerking

Making appointments

Collating and preparing paperwork

Various IT tasks including admission and discharge of patient, using various IT systems

Effective communication with clinical staff

Administration housekeeping

Recording of data

Any other duties as required

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

Freeman Hospital
Royal Victoria Infirmary (RVI)
Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
Newcastle Dental Hospital
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service
Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-47-04-DR

Job locations

Day Treatment Centre

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
Takes responsibility for the timely completion of all outpatient admin services.
Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
Make and receive telephone calls to respond to public enquiries
Ensure that all areas are kept clean and tidy at all times.

Job description

Job responsibilities

To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
Takes responsibility for the timely completion of all outpatient admin services.
Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
Make and receive telephone calls to respond to public enquiries
Ensure that all areas are kept clean and tidy at all times.

Person Specification

Qualifications & Education

Essential

o NVQ Level 2 in appropriate subject or equivalent qualification / experience

Knowledge & Experience

Essential

Understanding of confidentiality issues
IT skills in windows-based applications which will be assessed as part of the recruitment process

Desirable

Telephone experience
Previous reception/clerical experience
Previous customer care experience
Previous NHS experience
Awareness of Health and Safety within your environment

Skills & Abilities

Essential

Good literacy and numeracy skills which will be assessed as part of the recruitment process
Ability to communicate with members of the public, all staff and health care providers
Good organisational Skills
Ability to work effectively as part of the multi-disciplinary team

Person Specification

Qualifications & Education

Essential

o NVQ Level 2 in appropriate subject or equivalent qualification / experience

Knowledge & Experience

Essential

Understanding of confidentiality issues
IT skills in windows-based applications which will be assessed as part of the recruitment process

Desirable

Telephone experience
Previous reception/clerical experience
Previous customer care experience
Previous NHS experience
Awareness of Health and Safety within your environment

Skills & Abilities

Essential

Good literacy and numeracy skills which will be assessed as part of the recruitment process
Ability to communicate with members of the public, all staff and health care providers
Good organisational Skills
Ability to work effectively as part of the multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.