The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 23 November 2025

Job summary

An exciting opportunity has arisen in the Podiatry Department for a Band 2 Clerical Officer, providing administrative support across Newcastle Podiatry clinical sites. We would consider full and part time for this position.

This is a varied role within the admin team supporting our clinical teams with admin duties to ensure the smooth running of our clinics to enable seamless delivery of care.

We are looking for a dynamic person with multitasking skills, excellent communication and an interest in administrative procedures. The ideal candidate will have experience of using Microsoft office and a keen willingness to learn other electronic systems that our department use, namely System one.

This post would suit a candidate with some office experience, with a desire to further their administrative skills within a health care provider environment.

Interview Date Monday 08 December 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The post holder will provide various admin and clerical support to admin and clinical colleagues in the Podiatry Department.

A large part of this role will be supporting our patient incoming line, answering patient queries regarding appointments, assisting patients with telephone enquiries, together with booking and confirming of appointments via our electronic patient record System one, registering referrals to System one and other varied administrative tasks.

Booking of Ambulance clinic appointments, scanning consent forms and supporting the preparation of clinical supply deliveries, ensuring they reach their designated clinical sites.

This post is part of a wider admin team with excellent team work ethic, providing a good network of support for the post holder on a daily basis.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

17 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-44-055

Job locations

Trustwide

317 Trustwide

NE1 4LP

Job description

Job responsibilities

To provide a high standard of support to the Newcastle Community Podiatry Department
To use SystmOne to ensure appointment requests are responded toin a professional, confidential and efficient manner
Provide cross cover with the other administrative colleagues in the Podiatry department when required on a shared basis to ensure the smooth running of the service
To be an effective part of the team contributing to the departmental objectives
To communicate directly with members of the public and other services
To abide by trust policies and procedures

Job description

Job responsibilities

To provide a high standard of support to the Newcastle Community Podiatry Department
To use SystmOne to ensure appointment requests are responded toin a professional, confidential and efficient manner
Provide cross cover with the other administrative colleagues in the Podiatry department when required on a shared basis to ensure the smooth running of the service
To be an effective part of the team contributing to the departmental objectives
To communicate directly with members of the public and other services
To abide by trust policies and procedures

Person Specification

KNOWLEDGE

Essential

Office procedures
Filing ability

Desirable

NHS experience

SKILLS

Essential

Customer Care skills
Awareness of the need for confidentiality at all times
Working as part of a team
Working with minimum supervision using own initiative
Ability to work within a changing environment
Keyboard skills

Desirable

Knowledge of computerised scheduling systems

EXPERIENCE

Essential

Good standard of General Education
Reception experience

Desirable

Awareness of NHS policies and procedures

QUALIFICATIONS

Essential

GCSE or equivalent qualification / experience
Microsoft Office IT packages

Person Specification

KNOWLEDGE

Essential

Office procedures
Filing ability

Desirable

NHS experience

SKILLS

Essential

Customer Care skills
Awareness of the need for confidentiality at all times
Working as part of a team
Working with minimum supervision using own initiative
Ability to work within a changing environment
Keyboard skills

Desirable

Knowledge of computerised scheduling systems

EXPERIENCE

Essential

Good standard of General Education
Reception experience

Desirable

Awareness of NHS policies and procedures

QUALIFICATIONS

Essential

GCSE or equivalent qualification / experience
Microsoft Office IT packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.