The Newcastle upon Tyne Hospitals NHS Foundation Trust

Administration Support Officer

The closing date is 17 November 2025

Job summary

An exciting opportunity has arisen within Endoscopy Services for a highly motivated, enthusiastic and experienced Administration Support officer based at Freeman Hospital.

Applicants must be able to demonstrate excellent communication, organisational and interpersonal skills, as liaison with other disciplines and patients is an integral part of this role.

Interview Date: 26th November 2025
37 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The applicant will be required to provide and maintain a high-quality service to co-ordinate the endoscopy booking system and ensure all patient appointments are sent out in a timely manner in accordance with the national diagnostic waiting times. The applicant will also be required to perform other clerical duties within the service.

It is desirable that applicants have experience and knowledge of medical NHS settings, patient processes and booking systems. Applicants should be well-motivated, able to work under pressure, accurately and efficiently, both on their own and as part of a team. The role will be working in a booking office with a number of colleagues, organising and process appointments for patients attending hospital for endoscopic procedures.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-45-33-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services and to organise and co-ordinate the endoscopy booking process in line with national NHS diagnostic targets.

Job description

Job responsibilities

The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services and to organise and co-ordinate the endoscopy booking process in line with national NHS diagnostic targets.

Person Specification

Qualifications

Essential

Good standard of English Language / Maths at GCSE or equivalent
NVQ Level 3 or equivalent experience

Desirable

Computer qualification e.g. ECDL / CLAIT
Clerical related qualification e.g. RSA II Typing or equivalent

Knowledge

Essential

General Clerical experience, knowledge of Microsoft Office
Experience of NHS computerised systems / PAS

Skills

Essential

Good Communication Skills
Good Organisational Skills and Ability to prioritise workload
Good interpersonal skills
Able to work effectively as part of a multidisciplinary team
Ability to work to deadlines
Ability to make decisions
High level of accuracy and presentation

Person Specification

Qualifications

Essential

Good standard of English Language / Maths at GCSE or equivalent
NVQ Level 3 or equivalent experience

Desirable

Computer qualification e.g. ECDL / CLAIT
Clerical related qualification e.g. RSA II Typing or equivalent

Knowledge

Essential

General Clerical experience, knowledge of Microsoft Office
Experience of NHS computerised systems / PAS

Skills

Essential

Good Communication Skills
Good Organisational Skills and Ability to prioritise workload
Good interpersonal skills
Able to work effectively as part of a multidisciplinary team
Ability to work to deadlines
Ability to make decisions
High level of accuracy and presentation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.