The Newcastle upon Tyne Hospitals NHS Foundation Trust

Ward Clerk

The closing date is 09 November 2025

Job summary

We are looking for a friendly, enthusiastic, dynamic and motivated Ward Clerk to join our team on Ward 24, Cardiology ward /CCU or a person looking for a new challenge in an administrative role.

We are looking for a reliable and highly organised individual who has excellent communication skills. You must also be able to demonstrate an adaptable, enthusiastic approach to your work, and the ability to manage your workload with various competing demands for your attention within a busy clinical area.

Shift pattern - 3/4 shifts per week, 07:30 start, must be flexible to the needs of the service. Operating a 7 day service.

Interview date: Friday 28th November 2025
37 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Basic IT knowledge is essential. Previous NHS experience with e-record and working within a ward clerk environment is desirable.The role involves providing a front line clerical service to clinical staff within the ward, ensuring an appropriate standard of support is delivered in a timely manner. You will provide a meet and greet service to visitors, patients and staff. A key responsibility for the post holder is to ensure the timely and accurate inputting of data is captured for all day case and outpatient activity, admissions, transfers and discharges of patients.Additional duties will include stock ordering, supporting the nursing team and bed management team. We are a small, friendly team and the post will be to work alongside our existing full time, experienced ward clerk. Ward clerks work 3-4 days per week to be flexible to the needs of the service

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

05 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-45-13-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
Ensures case notes, investigations and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).Ensuring PAS system is up to date and accurate.

Job description

Job responsibilities

To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
Ensures case notes, investigations and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).Ensuring PAS system is up to date and accurate.

Person Specification

Qualifications & Education

Essential

NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience.

Desirable

Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

Desirable

Previous experience working within the NHS
Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities

Essential

Basic IT skills
Ability to communicate with members of the public and healthcare providers
Able to work effectively alone or part of the multidisciplinary team
Effective organisation and time management skills

Person Specification

Qualifications & Education

Essential

NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience.

Desirable

Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

Desirable

Previous experience working within the NHS
Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities

Essential

Basic IT skills
Ability to communicate with members of the public and healthcare providers
Able to work effectively alone or part of the multidisciplinary team
Effective organisation and time management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.