The Newcastle upon Tyne Hospitals NHS Foundation Trust

Waiting List Officer

The closing date is 11 November 2025

Job summary

An exciting opportunity has arisen for a Band 3 Waiting List Officer within the Family Health Board. If you are enthusiastic, organised and well-motivated we want you to join our waiting list team.

This is an ideal opportunity to showcase your skills in supporting Women's Services to achieve full theatre utilisation and excellent waiting list maintenance to provide a quality patient experience. This position requires excellent organisational and communication skills to ensure our 18 Week Waiting times are met.

The successful candidate will need to demonstrate experience of working in a fast-paced environment to ensure robust and timely management of Waiting Lists. You will work alongside a range of Consultants and Admin teams, therefore it is essential that you have the ability to build relationships and maintain a professional approach.

If you have a pro-active approach, are a problem solver and your passion is to support and put the patient's needs at the forefront, then this is the ideal role for you.

Interview Date Thursday 20 November 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

If successful, you will be responsible for co-ordinate waiting lists in an efficient manner by liaising with consultants and other Admin teams to ensure waiting lists are accurate, well utilised and maintained to standard in line with the Trust's waiting times and the Trust's Patient Access Policy.

o NHS IT Systemso NHS Waiting list experience/knowledge o Knowledge of 18 Week pathways o Patient confidentialityo Good communication skillso Demonstrates problem solving skillso Highly motivated and able to motivate otherso Patient Focusedo Ability to meet deadlines

You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate knowledge of waiting lists and be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.

The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail.

The role is fast paced and you must be able to deal with sensitive and contentious information.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

03 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-45-09-DR

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
Information management and data quality is essential to ensuring effective management of waiting lists.
The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility.
Patient confidentiality must be observed at all times.

Job description

Job responsibilities

The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
Information management and data quality is essential to ensuring effective management of waiting lists.
The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility.
Patient confidentiality must be observed at all times.

Person Specification

Qualifications & Education

Essential

Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
English language qualification to GCSE grade 4 or equivalent
ECDL or equivalent qualification / experience

Knowledge & Experience

Essential

PC & PAS literate
Experience NHS administration experience

Desirable

Operational experience of Waiting List Management Processes
Knowledge of Microsoft Office (incl. Excel, Word & Outlook)
NHS Waiting List Management Definitions
Understanding of the NHS Plan, specifically Patient Access, Booking & Choice

Skills & Abilities

Essential

Good communication skills
Ability to meet deadlines
Problem solving skills

Desirable

Analytical and numerical skills

Person Specification

Qualifications & Education

Essential

Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
English language qualification to GCSE grade 4 or equivalent
ECDL or equivalent qualification / experience

Knowledge & Experience

Essential

PC & PAS literate
Experience NHS administration experience

Desirable

Operational experience of Waiting List Management Processes
Knowledge of Microsoft Office (incl. Excel, Word & Outlook)
NHS Waiting List Management Definitions
Understanding of the NHS Plan, specifically Patient Access, Booking & Choice

Skills & Abilities

Essential

Good communication skills
Ability to meet deadlines
Problem solving skills

Desirable

Analytical and numerical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.