The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Assistant

This job is now closed

Job summary

An exciting opportunity has arisen for a reliable, motivated and flexible individual to join Community Services and be part of the Administration Team.

The post holder will work 18 hours over a two week rota, to include every other weekend working 5pm-10pm, providing support to Community Nursing, working with the Single Point of Access Team based at Regent Point receiving calls from patients, carers, relatives, Health Professionals and other service users.

For further details on the post please contact Jackie.wilson11@nhs.net

The Administration and Clerical staff within this service work between 8am and 10pm on a rota basis including evening, weekends and bank holidays.

Interview Date: 20 November 2025
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The post holder will work alongside other clerical staff to evaluate and prioritise workload in a busy environment and respond to the constantly changing needs of the service users in line with local and national targets. They will provide a high standard of admin support to clinical staff handling telephone calls, using electronic health record SystmOne and receiving requests from patients, carers and service users as well as professionals.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

31 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-44-18-DR-VA1

Job locations

Molineux Street NHS Centre

317 Molineux Street NHS Centre

NE6 1SG

Job description

Job responsibilities

To provide a high standard of support to Clinical staff handling telephone calls.
To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
To communicate directly with members of the public and other services.
To abide by Trust policies and procedures
To be an effective part of the team contributing to the departmental objectives.
Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.

Job description

Job responsibilities

To provide a high standard of support to Clinical staff handling telephone calls.
To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
To communicate directly with members of the public and other services.
To abide by Trust policies and procedures
To be an effective part of the team contributing to the departmental objectives.
Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.

Person Specification

KNOWLEDGE

Essential

Office Procedures
Microsoft Office IT packages

Desirable

SystmOne IT package

SKILLS

Essential

Customer Care skills
Awareness of the need for confidentiality at all times
Working as part of a team
Working with minimum supervision using own initiative
Ability to work within a changing environment
Keyboard skills

Desirable

Experience of working within a multi-agency environment

EXPERIENCE

Essential

Good standard of General Education

Desirable

Experience of using SystmOne IT package (training will be given)
Awareness of NHS policies and procedures

QUALIFICATIONS

Essential

NVQ Level 2 or equivalent qualification / experience

Desirable

ECDL

Person Specification

KNOWLEDGE

Essential

Office Procedures
Microsoft Office IT packages

Desirable

SystmOne IT package

SKILLS

Essential

Customer Care skills
Awareness of the need for confidentiality at all times
Working as part of a team
Working with minimum supervision using own initiative
Ability to work within a changing environment
Keyboard skills

Desirable

Experience of working within a multi-agency environment

EXPERIENCE

Essential

Good standard of General Education

Desirable

Experience of using SystmOne IT package (training will be given)
Awareness of NHS policies and procedures

QUALIFICATIONS

Essential

NVQ Level 2 or equivalent qualification / experience

Desirable

ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.