The Newcastle upon Tyne Hospitals NHS Foundation Trust

Outpatient Reception Supervisor

This job is now closed

Job summary

To join our team, you must be committed to the delivery of a first-class Administrative Service. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of Outpatient care is maintained.

Departments are located in multiple sites across the Trust and staff are required to work across all locations, however, your main base will be at the Freeman Hospital.

Interview Date Wednesday 12 November 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient departments, maintaining a level of efficiency to meet the needs of the outpatient service.
This post holder is a member of the outpatient team across the Trust.
The Main Outpatient Department deals with over 280,000 patient appointments per year. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well motivated and capable of working in a busy and challenging environment to join our Outpatient Department.
To assist in the organisation of the activity and the deployment and supervision of staff in the numerous outpatient departments, maintaining a level of efficiency to meet the needs of the outpatient service.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

28 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

317-2025-44-26-DR-VA1

Job locations

Trustwide

317 Trustwide

NE1 4LP

Job description

Job responsibilities

To support the effective and efficient delivery of a 24-hour Main Reception service alongside an Outpatient Service across the organisation, ensuring a high standard of customer care and service provision is delivered to all services users.

Job description

Job responsibilities

Person Specification

Qualifications & Education

Essential

NVQ 3 or equivalent qualification in relevant subject / equivalent experience

Knowledge & Experience

Essential

Knowledge of Policies and Procedures appertaining to OPD
Knowledge of NHS Guidelines
Experience of the functionality of the Patient Administration System (PAS) and eReferral system
Understanding of confidentiality issues
Understanding of the data protection act 1998 and GDPR

Desirable

Knowledge of the Department of Health and Social Care initiatives
Knowledge of Trust policies and procedures

Skills & Abilities

Essential

Ability to supervise and train a small staff team.
Excellent communication and interpersonal skills
Organisational and leadership skills
IT Skills which will be assessed as part of the recruitment process
Ability to use own initiative, unsupervised and as part of a team.

Person Specification

Qualifications & Education

Essential

NVQ 3 or equivalent qualification in relevant subject / equivalent experience

Knowledge & Experience

Essential

Knowledge of Policies and Procedures appertaining to OPD
Knowledge of NHS Guidelines
Experience of the functionality of the Patient Administration System (PAS) and eReferral system
Understanding of confidentiality issues
Understanding of the data protection act 1998 and GDPR

Desirable

Knowledge of the Department of Health and Social Care initiatives
Knowledge of Trust policies and procedures

Skills & Abilities

Essential

Ability to supervise and train a small staff team.
Excellent communication and interpersonal skills
Organisational and leadership skills
IT Skills which will be assessed as part of the recruitment process
Ability to use own initiative, unsupervised and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.