Job summary
An opportunity has arisen within the Research and Development (R&D) Office of the Trust for a highly motivated and enthusiastic Industry Support Officer based at Regent Point, Gosforth.
Situated within the Newcastle Joint Research Office (NJRO), which supports both The Newcastle upon Tyne Hospitals NHS Foundation Trust and the Faculty of Medical Science within the University of Newcastle, you will be part of a team ensuring a prompt and efficient service to researchers across both organisations. As part of a wider team, the Industry Support Officer will support feasibility, monitoring and coordination of local site set up processes (including support services, costing and contract negotiations, resource allocation). The Industry Support Officer will support the Trust Industry Manager to provide the local interface between Investigators, Industry, NHS sites, and to ensure that the Trust supports commercial clinical research in a consistent and reliable manner.
The Industry Support Officer must have exceptional organisational skills and have highly developed communication and interpersonal skills. They must be able to respond positively to change, to contribute to developments and to work as a team to support others as the organisation grows.
- Interview Date Tuesday 25 November 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
- As part of a wider team, the Industry Support Officer will support feasibility and actively facilitate the coordination of local site set up processes (including support services, costing and contract negotiations, resource allocation). The Industry Support Officer will support the Trust Industry Manager to provide the local interface between Investigators, Industry, NHS sites, and to ensure that the Trust supports commercial clinical research in a consistent and reliable manner.
- The Industry Support Officer must have exceptional organisational skills and have highly developed communication and interpersonal skills. They must be able to respond positively to change, to contribute to developments and to work as a team to support others as the organisation grows.
NO AGENCIES PLEASE
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
We are seeking a highly motivated and organised Industry Support Officer to join our Research & Development team. This role is pivotal in supporting the delivery of commercial clinical research across the Trust, ensuring efficient feasibility assessments, site setup, and performance monitoring. You will act as a key liaison between investigators, commercial sponsors, NHS services, and national research networks, contributing to the Trusts reputation for excellence in clinical research. The main duties of the role will include but not restricted to: -
Feasibility & Site Identification:Coordinate local feasibility processes for industry-sponsored trials, including investigator identification and resource assessment. Liaise with research teams to manage Expressions of Interest and confirm site capability to national research networks. Trial Setup & Coordination:Support the setup of commercial trials, including contract negotiation, costing, and NHS permission processes. Work closely with support services and the Research & Development team to ensure timely and efficient trial initiation. This is a particularly in response to the new Department of Health & Social Care key performance indicators and portfolio monitoring pl Performance Monitoring & Reporting:Assist in tracking recruitment and performance metrics for industry trials. Provide regular updates and reports to the Trust Industry Manager, NIHR Research Delivery Network (RDN), and other stakeholders. Stakeholder Engagement:Act as a visible and reliable point of contact for commercial sponsors, Contract Research Organisations (CROs), and NIHR RDN staff. Communicate complex and sensitive information across internal and external teams. Policy & Service Development:Contribute to the development and implementation of local and regional research strategies, policies, and procedures. Ensure compliance with national regulations and Trust guidelines. Education & Training:Deliver training sessions on commercial research processes, including trial costing and setup. Maintain up-to-date knowledge of relevant legislation, frameworks, and Trust-specific procedures. Information & Data Management:Use and maintain research databases and reporting tools. Produce documentation and reports using Microsoft Office and other specialist software. You will have:o A degree or equivalent experience in clinical researcho Advanced knowledge of clinical trial setup and governance frameworks (e.g. ICH GCP, Research Governance Framework)o Excellent organisational and problem-solving skillso Strong interpersonal and communication abilitieso Advanced IT skills, particularly in Microsoft Officeo Experience working independently and managing multiple projects
This is an exciting opportunity to contribute to high-impact research within a leading NHS Trust. Youll be part of a collaborative and forward-thinking team, supporting innovation and excellence in clinical trials that improve patient care and advance medical knowledge.
Job description
Job responsibilities
We are seeking a highly motivated and organised Industry Support Officer to join our Research & Development team. This role is pivotal in supporting the delivery of commercial clinical research across the Trust, ensuring efficient feasibility assessments, site setup, and performance monitoring. You will act as a key liaison between investigators, commercial sponsors, NHS services, and national research networks, contributing to the Trusts reputation for excellence in clinical research. The main duties of the role will include but not restricted to: -
Feasibility & Site Identification:Coordinate local feasibility processes for industry-sponsored trials, including investigator identification and resource assessment. Liaise with research teams to manage Expressions of Interest and confirm site capability to national research networks. Trial Setup & Coordination:Support the setup of commercial trials, including contract negotiation, costing, and NHS permission processes. Work closely with support services and the Research & Development team to ensure timely and efficient trial initiation. This is a particularly in response to the new Department of Health & Social Care key performance indicators and portfolio monitoring pl Performance Monitoring & Reporting:Assist in tracking recruitment and performance metrics for industry trials. Provide regular updates and reports to the Trust Industry Manager, NIHR Research Delivery Network (RDN), and other stakeholders. Stakeholder Engagement:Act as a visible and reliable point of contact for commercial sponsors, Contract Research Organisations (CROs), and NIHR RDN staff. Communicate complex and sensitive information across internal and external teams. Policy & Service Development:Contribute to the development and implementation of local and regional research strategies, policies, and procedures. Ensure compliance with national regulations and Trust guidelines. Education & Training:Deliver training sessions on commercial research processes, including trial costing and setup. Maintain up-to-date knowledge of relevant legislation, frameworks, and Trust-specific procedures. Information & Data Management:Use and maintain research databases and reporting tools. Produce documentation and reports using Microsoft Office and other specialist software. You will have:o A degree or equivalent experience in clinical researcho Advanced knowledge of clinical trial setup and governance frameworks (e.g. ICH GCP, Research Governance Framework)o Excellent organisational and problem-solving skillso Strong interpersonal and communication abilitieso Advanced IT skills, particularly in Microsoft Officeo Experience working independently and managing multiple projects
This is an exciting opportunity to contribute to high-impact research within a leading NHS Trust. Youll be part of a collaborative and forward-thinking team, supporting innovation and excellence in clinical trials that improve patient care and advance medical knowledge.
Person Specification
Qualifications & Education
Essential
- Educated to degree level or equivalent qualification/ experience/ training or experience of working in clinical research
- Advanced knowledge of terminology used in clinical research (post graduate level equivalent)
- Evidence of continued professional/educational development
Desirable
- Working towards or educated to Master's level
- Undertaken a management development programme (e.g. LEO)
Knowledge & Experience
Essential
- Advanced knowledge and expertise (to post graduate level or equivalent) regarding the laws, guidelines and frameworks which govern the set up and conduct of clinical research within the UK (includes, but not limited to: SI 2004/1031; ICH GCP; Research Governance Framework; EU Directive)
- Advanced knowledge and expertise in setting up a variety of types of clinical trials/research studies (ideally, in a study/trial co-ordinator role) and the respective approvals and permissions required
- Experience of working in a research environment (NHS, University or industry)
- Facilitation skills and the ability to work with and co-ordinate the work of groups of researchers
- Computer literate and advanced knowledge of key software packages
Desirable
- Knowledge of commercial organisations within research
- Evidence of developing and leading programmes of education/training
Skills & Abilities
Essential
- Ability to effectively communicate with wide range of personnel within healthcare sector
- Excellent interpersonal skills including the ability to build working relationships with department colleagues, NIHR colleagues, Trust staff at all levels and external organisations such as the Ethics Committees, Universities, funding bodies, and other NHS Trusts
- Ability to work under pressure balancing conflicting workloads
- Ability to work independently with initiative and maintain confidentiality
- Ability to negotiate, acting in a tactful and confident manner to achieve the desired results
- Be proactive and work methodically
- Ability to coordinate collection of data to agreed timescales
- Advanced IT skills, specifically in use of Microsoft Office Applications, to underpin the ability to create and/or develop reporting tools
- Clear and legible handwriting
Person Specification
Qualifications & Education
Essential
- Educated to degree level or equivalent qualification/ experience/ training or experience of working in clinical research
- Advanced knowledge of terminology used in clinical research (post graduate level equivalent)
- Evidence of continued professional/educational development
Desirable
- Working towards or educated to Master's level
- Undertaken a management development programme (e.g. LEO)
Knowledge & Experience
Essential
- Advanced knowledge and expertise (to post graduate level or equivalent) regarding the laws, guidelines and frameworks which govern the set up and conduct of clinical research within the UK (includes, but not limited to: SI 2004/1031; ICH GCP; Research Governance Framework; EU Directive)
- Advanced knowledge and expertise in setting up a variety of types of clinical trials/research studies (ideally, in a study/trial co-ordinator role) and the respective approvals and permissions required
- Experience of working in a research environment (NHS, University or industry)
- Facilitation skills and the ability to work with and co-ordinate the work of groups of researchers
- Computer literate and advanced knowledge of key software packages
Desirable
- Knowledge of commercial organisations within research
- Evidence of developing and leading programmes of education/training
Skills & Abilities
Essential
- Ability to effectively communicate with wide range of personnel within healthcare sector
- Excellent interpersonal skills including the ability to build working relationships with department colleagues, NIHR colleagues, Trust staff at all levels and external organisations such as the Ethics Committees, Universities, funding bodies, and other NHS Trusts
- Ability to work under pressure balancing conflicting workloads
- Ability to work independently with initiative and maintain confidentiality
- Ability to negotiate, acting in a tactful and confident manner to achieve the desired results
- Be proactive and work methodically
- Ability to coordinate collection of data to agreed timescales
- Advanced IT skills, specifically in use of Microsoft Office Applications, to underpin the ability to create and/or develop reporting tools
- Clear and legible handwriting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
