The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clinical Administrator

The closing date is 13 October 2025

Job summary

The Psychology in Healthcare department is undergoing a period of growth and as such we are looking to recruit a highly motivated and organised administrator for our hub at Arthurs Hill. Our service has a main base at the Royal Victoria Infirmary with satellite bases at Freeman Hospital, Molineux Health Centre and Arthurs Hill Clinic.

Interview Date Friday 31 October 2025
Full & Part Time Hours Available
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

As Clinical Administrator you will be responsible for providing administration and secretarial support to Clinical Psychologists and staff across Psychology in Healthcare. Working within a team of secretaries you will provide a first point of contact service to patients via telephone and email. You will also contact patients to schedule outpatient appointments at the request of clinical staff.

Advanced keyboard skills ensuring accuracy and speed are essential as you will be responsible for time sensitive entry of referral and appointment information into the patient record and departmental databases. You will work with the Service Lead to support patient flow along the referral pathway and highlight any areas of concern.

Clear knowledge and understanding of patient confidentiality is vital as you will deal with sensitive and personal information during the course of your duties. You will have clear and effective communication skills and demonstrate kindness, empathy and compassion to patients, colleagues and staff.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

30 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

317-2025-36-002

Job locations

Trustwide

317 Trustwide

NE1 4LP

Job description

Job responsibilities

Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required

Job description

Job responsibilities

Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required

Person Specification

Qualifications & Education

Essential

oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

Essential

oExperience of secretarial/administrative procedures

Desirable

oNHS Administration/Secretarial experience
oWorking Knowledge of NHS Systems e.g. eRecord, System One
oKnowledge of medical terminology

Skills & Abilities

Essential

oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
oAdvanced keyboard skills including a high standard of word processing skills
oExcellent communication skills
oAbility to work without direct supervision
oAbility to manage time effectively and work on own initiative
oAbility to accurately input, collate and present information

Person Specification

Qualifications & Education

Essential

oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

Essential

oExperience of secretarial/administrative procedures

Desirable

oNHS Administration/Secretarial experience
oWorking Knowledge of NHS Systems e.g. eRecord, System One
oKnowledge of medical terminology

Skills & Abilities

Essential

oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
oAdvanced keyboard skills including a high standard of word processing skills
oExcellent communication skills
oAbility to work without direct supervision
oAbility to manage time effectively and work on own initiative
oAbility to accurately input, collate and present information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.