The Newcastle upon Tyne Hospitals NHS Foundation Trust

Senior Supplies and Administration Officer

The closing date is 12 October 2025

Job summary

The Regional Rehabilitation and Mobility Service (RREMS) provides clinical engineering expertise to 12 wheelchair services across the North-east of England and North Cumbria. In addition to this post, the team comprises 13 Clinical Technologists in Rehabilitation Engineering, 2 Rehabilitation Engineering Technologists and 6 administrative staff.

We are now seeking an enthusiastic and capable individual to join our team providing vital administrative support to the service, involving input to workflow management for the rehabilitation engineering team and management of the regional powered wheelchair fleet.

A part position is available at either James Cook University Hospital in Middlesbrough or Freeman Hospital in Newcastle Upon Tyne.

Interview date: 23rd October 2025
18 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will preferably have experience of working within a customer focused office environment and will possess excellent communication, planning, organisational and IT skills with a high level of proficiency in the use of Microsoft Office applications, particularly Excel.

The successful candidate should be meticulous and adaptable with an empathetic and professional manner in dealing with enquiries from patients and their families, as well as when liaising with a range of professional stakeholders, suppliers, and contractors. They will also be comfortable working with the wide range of commercial and bespoke software systems in use by the service, as well as paper-based records. The successful candidate will also be required to participate in performance reporting activities and service improvement initiatives.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

29 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-40-02-DR

Job locations

Freeman Hospital/James Cook University Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

Input RREMS requisition data to the NHS RREMS IT system, ensuring that deadlines for cycle input are met.
Receive and action enquiries from requisitioners relating to products available via the agreed suppliers.
Action any discrepancies or returns associated with goods received from the above.
Undertake any administrative duties that assist or support service delivery or the provision of mobility equipment and associated accessories by RREMS to patients.
Provide administrative support to the Head of Service, in collecting, collating and analysing service and performance data relating to the RREMS service, the approved wheelchair repair agents, contracted suppliers, and other departments, companies and organisations relevant to the delivery of the RREMS service.
Deal with telephone enquiries promptly and efficiently.
Receive, sort and distribute all incoming and outgoing external and internal (to the Trust) mail and email.
Maintain and manage a small stationery stock within the RREMS Department.
Provide administrative support to the Purchasing and Supply Manager.
Deputise for the Purchasing and Supply Manager as necessary.

Job description

Job responsibilities

Input RREMS requisition data to the NHS RREMS IT system, ensuring that deadlines for cycle input are met.
Receive and action enquiries from requisitioners relating to products available via the agreed suppliers.
Action any discrepancies or returns associated with goods received from the above.
Undertake any administrative duties that assist or support service delivery or the provision of mobility equipment and associated accessories by RREMS to patients.
Provide administrative support to the Head of Service, in collecting, collating and analysing service and performance data relating to the RREMS service, the approved wheelchair repair agents, contracted suppliers, and other departments, companies and organisations relevant to the delivery of the RREMS service.
Deal with telephone enquiries promptly and efficiently.
Receive, sort and distribute all incoming and outgoing external and internal (to the Trust) mail and email.
Maintain and manage a small stationery stock within the RREMS Department.
Provide administrative support to the Purchasing and Supply Manager.
Deputise for the Purchasing and Supply Manager as necessary.

Person Specification

Qualifications

Essential

Good standard of general education, GCSE Grade C and above in English and Mathematics or relevant experience
Clerical / administrative skills qualification at NVQ level 3 or higher, or equivalent experience

Desirable

European computer driving licence or equivalent qualification

Knowledge

Essential

Experience of working in a team

Desirable

Previous purchasing experience

Skills

Essential

Good keyboard skills with experience of MS Office Suite including Word and Excel
High level of proficiency in the use of Microsoft Office applications, particularly Excel, including the running and creation of functions, pivot tables and charts
Good customer service skills
Good literacy skills
Good communication and organisational skills

Person Specification

Qualifications

Essential

Good standard of general education, GCSE Grade C and above in English and Mathematics or relevant experience
Clerical / administrative skills qualification at NVQ level 3 or higher, or equivalent experience

Desirable

European computer driving licence or equivalent qualification

Knowledge

Essential

Experience of working in a team

Desirable

Previous purchasing experience

Skills

Essential

Good keyboard skills with experience of MS Office Suite including Word and Excel
High level of proficiency in the use of Microsoft Office applications, particularly Excel, including the running and creation of functions, pivot tables and charts
Good customer service skills
Good literacy skills
Good communication and organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.