The Newcastle upon Tyne Hospitals NHS Foundation Trust

Workforce Development Support Officer

The closing date is 06 October 2025

Job summary

Newcastle upon Tyne Trust is one of the biggest teaching hospitals in the UK and teaching and learning play a major part in their status as a Centre for excellence for Teaching. To this end, the delivery of the Newcastle Medical School undergraduate curriculum plays a major part in training within the Newcastle Hospitals Trust and is essential in the development of the future medical workforce.

We are seeking an experienced administrator to join our Undergraduate Medical Education team. You will provide strong administrative support to the key Undergraduate clinical and administrative teamwithin the Newcastle Hospitals Trust. You will act as first point of contact for the facilitation of the teaching centre. In addition to this you will be responsible for supporting the team with the organisation and running of educational courses, events and exams throughout the academic year.

This will give you the opportunity to develop your knowledge and understandingof the medical career pathway for medical students/junior doctors. In doing this you will also gain a broad understanding of the aims and visions of Newcastle Hospitals Trust and how education and training programmes enhance the patient and customer experience.

Interview date: 16th October 2025
37 Hours 30 Minutes /week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

Main duties of the job

To provide a high quality administrative service to undergraduate clinical and administrative staff in the delivery of the Newcastle Medical Student curriculum and assessments to ensure all learning outcomes are met.
You will be part of a diverse team which includes administrators, clinical leads, teaching fellows and 2 clinical educators. We are a hardworking, supportive and dedicated team who collaborate to successfully delivery curriculum outcomes and end of year assessments.
You will support the Undergraduate clinical and administrative team in planning and delivering intricate and complex teaching programmes which meet Medical School requirements. This involves the identification of sufficient teaching room space and setting up the areas with relevant equipment and resources. In addition you will monitor student attendance, record absences, and signpost student queries to relevant personnel.
The appointee will based at Eldon Court in Newcastle City Centre, a short walk from the Royal Victoria Infirmary,

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

29 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-39-18-DR

Job locations

Trustwide

317 Trustwide

NE1 7YE

Job description

Job responsibilities

To provide a high quality administrative service to Junior Medical Staff / Medical Students and the Education Centre / Clinical Learning Centre acting as a first point of contact for customers using the centres.
Maintain accurate records relating to junior doctors / medical student induction, training, appraisal, competence assessment and education plans.
To administrate intricate and complex teaching programmes that meet curriculum requirements and Trust priorities.

Job description

Job responsibilities

To provide a high quality administrative service to Junior Medical Staff / Medical Students and the Education Centre / Clinical Learning Centre acting as a first point of contact for customers using the centres.
Maintain accurate records relating to junior doctors / medical student induction, training, appraisal, competence assessment and education plans.
To administrate intricate and complex teaching programmes that meet curriculum requirements and Trust priorities.

Person Specification

KNOWLEDGE

Essential

Knowledge and experience of administrative procedures

Desirable

Knowledge of NHS
Medical terminology
Operating knowledge of audio visual equipment

SKILLS

Essential

Excellent communication skills
Excellent organisational skills
Ability to work unsupervised and prioritise work under pressure
Excellent IT skills
Attention to detail
Ability to follow procedures and meet deadlines
Ability to adapt to unpredictable work pattern due to interruptions and changing activities

EXPERIENCE

Essential

Previous administrative experience
Experience of following procedures and meeting deadlines

QUALIFICATIONS

Essential

Good basic education equivalent to A Level standard or NVQ Level 3 or equivalent qualification / experience

Desirable

Recognised IT qualification

Person Specification

KNOWLEDGE

Essential

Knowledge and experience of administrative procedures

Desirable

Knowledge of NHS
Medical terminology
Operating knowledge of audio visual equipment

SKILLS

Essential

Excellent communication skills
Excellent organisational skills
Ability to work unsupervised and prioritise work under pressure
Excellent IT skills
Attention to detail
Ability to follow procedures and meet deadlines
Ability to adapt to unpredictable work pattern due to interruptions and changing activities

EXPERIENCE

Essential

Previous administrative experience
Experience of following procedures and meeting deadlines

QUALIFICATIONS

Essential

Good basic education equivalent to A Level standard or NVQ Level 3 or equivalent qualification / experience

Desirable

Recognised IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information