Job summary
Joining the Patient and Staff Experience Programme at Newcastle Hospitals Trust as a Data Analyst, presents a meaningful opportunity to contribute to the organisation's commitment to listening to--and acting on--feedback from patients, families, and staff. This fixed-term role is ideal for someone with strong data analysis skills, a passion for interpreting and presenting feedback in insightful ways, and a genuine curiosity about patient and staff experience data as a powerful tool for storytelling and driving impact.
You'll work closely with our Lead Data Analyst to ensure that our data processes--from analysis and validation to presentation--are consistently high quality and tailored to a range of audiences. Your attention to detail, strong time management, and ability to work under pressure and meet deadlines will be essential to success in this role. Equally important are your communication skills, particularly your ability to convey complex data information in a clear and accessible way that resonates with different stakeholders.
We encourage interested candidates to have a conversation about the role before applying, to ensure a clear understanding of the focus and expectations of the work. A genuine commitment to working with data in a way that honours the stories and experiences behind it is essential.
Main duties of the job
This is a fixed-term contract until December 2026, aligned with the programme's funding. The role is full-time (37.5 hours per week), with a significant portion of time required to be spent on site. Unfortunately, we are unable to consider applications from candidates who require fully remote working arrangements. Interviews will be in person only.
- Conduct data quality analysis, reporting, and data management to support the patient and staff experience programme.
- Develop, maintain, and enhance reports to inform the patient and staff experience programme.
- Lead initiatives to improve data quality and integrity within the programme.
- Design and analyse bespoke surveys to support a range of teams and services.
- Present data in various formats, tailored to suit different audiences and purposes.
- Promote the importance of data quality across the organisation.
- Provide advice and guidance on data quality to members of the patient and staff experience team
- Interview date: Monday 20 October 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
Freeman Hospital
Royal Victoria Infirmary (RVI)
Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
Newcastle Dental Hospital
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service
Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Provide data quality analysis, reporting and data management to support the patient and staff experience programme. Support and develop reports as part of the patient and staff experience programme. Take a key role in improving data quality and data integrity of the patient and staff experience programme Design and analyse bespoke surveys to support diverse teams and services Present data in a range of ways to fit the audience and purpose Promote the importance of data quality throughout the organisation.
Provide advice and guidance to patient and staff experience team staff on data quality
Job description
Job responsibilities
Provide data quality analysis, reporting and data management to support the patient and staff experience programme. Support and develop reports as part of the patient and staff experience programme. Take a key role in improving data quality and data integrity of the patient and staff experience programme Design and analyse bespoke surveys to support diverse teams and services Present data in a range of ways to fit the audience and purpose Promote the importance of data quality throughout the organisation.
Provide advice and guidance to patient and staff experience team staff on data quality
Person Specification
Qualifications & Education
Essential
- NVQ level 4 in relevant subject or equivalent qualification, knowledge or experience
Desirable
- Hold a degree level qualification in a relevant subject or have previous experience within NHS Information Management
- Microsoft Office Specialist qualification
Knowledge & Experience
Essential
- Possess a sound working knowledge of Patient Administration Systems and processes, as well as other types of information system, data collection, validation, reporting
- Be computer literate and a have a good working knowledge of Microsoft Office
- Possess previous working experience of using databases and word processing
- Possess experience of using spreadsheets to a high level e.g. pivot tables, lookups, conditional formatting
Desirable
- Knowledge and experience of SQL
- Experience of thematic analysis
Skills & Abilities
Essential
- Excellent written and spoken communication skills and be able to work to deadlines
- Possess a comprehensive range of practical analytical numerical and statistical skills
- Good presentation development skills
- Ability to work unsupervised
- Ability to work in a team environment
Desirable
- Ability to make judgements on the most appropriate method of analysing and reporting and to ensure quality, consistency and accuracy
Person Specification
Qualifications & Education
Essential
- NVQ level 4 in relevant subject or equivalent qualification, knowledge or experience
Desirable
- Hold a degree level qualification in a relevant subject or have previous experience within NHS Information Management
- Microsoft Office Specialist qualification
Knowledge & Experience
Essential
- Possess a sound working knowledge of Patient Administration Systems and processes, as well as other types of information system, data collection, validation, reporting
- Be computer literate and a have a good working knowledge of Microsoft Office
- Possess previous working experience of using databases and word processing
- Possess experience of using spreadsheets to a high level e.g. pivot tables, lookups, conditional formatting
Desirable
- Knowledge and experience of SQL
- Experience of thematic analysis
Skills & Abilities
Essential
- Excellent written and spoken communication skills and be able to work to deadlines
- Possess a comprehensive range of practical analytical numerical and statistical skills
- Good presentation development skills
- Ability to work unsupervised
- Ability to work in a team environment
Desirable
- Ability to make judgements on the most appropriate method of analysing and reporting and to ensure quality, consistency and accuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
