The Newcastle upon Tyne Hospitals NHS Foundation Trust

Outpatient Supervisor

The closing date is 25 September 2025

Job summary

An exciting opportunity has arisen for an Outpatient Supervisor who is organised, flexible, enthusiastic and well-motivated to take on a role within the ENT Outpatients, Freeman Hospital. . You will work closely with the Team Leader and will be responsible for the day to day supervision and training of the clerical staff. To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills.

Previous experience working in a supervisory role along with knowledge of eRecord and eReferral would be advantageous, along with knowledge of Trust policies and procedures. Having the ability to communicate with members of the public, staff and health care providers at all levels is essential due to the requirement to work as part of a multi-disciplinary.

We actively encourage enquiries or a visit to the department for interested candidates.

Interview Date: 3rd October 2025
37 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

To communicate with patients and carers ensuring the level of support required is identified.
To communicate effectively with staff from all disciplines.
To receive and deal with complex telephone calls from patients /carers and outsideagencies.
To provide and receive sensitive information verbally and electronically from seniormanagers action requirement to meet monthly deadlines.
To provide support and advice to other senior colleagues in matters relating tooutpatients.
To provide support to the Team Leader in the day-to-day supervision of the outpatient department.
Ability to handle in the first instant sensitive and emotional situations relating to patients/carers.
Assist in the communication of information to staff as required by the Team leader
To participate in the investigation and recording of accidents and incidents to patients whilst visiting the outpatient department.
To liaise closely with medical and nursing staff to achieve effective clinicorganisation and streamline patient throughput.
To liaise with The Interpreting Service and other outside agencies to ensure appropriate support to patients and carers is organised.
To liaise with the North East Ambulance Service (NEAS) ensuring that appropriate transport is booked for patients and escorts.
To support the Team Leader with the collation and compiling of new patients waiting times for clinics.
To monitor PAS related documentation to ensure appropriate letters are sent to patients.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-26-26-DR-C

Job locations

ENT Department

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient bureau, maintaining a level of efficiency to meet the needs of the outpatient service and to comply with the Patients Charter.

Job description

Job responsibilities

To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient bureau, maintaining a level of efficiency to meet the needs of the outpatient service and to comply with the Patients Charter.

Person Specification

QUALIFICATIONS

Essential

NVQ Level 3 or equivalent experience

KNOWLEDGE

Essential

Knowledge of Policies and Procedures appertaining to OPD
Knowledge of NHS Guidelines
Understanding of confidentiality issues
Understanding of the data protection act 1998

Desirable

Knowledge of the Department of Health initiatives
Knowledge of Trust policies and procedures

SKILLS

Essential

Excellent communication and interpersonal skills
Organisational and leadership skills

Desirable

Training Skills
IT Skills
Previous supervisory skills

EXPERIENCE

Essential

Experience of the functionality of the Patient Administration System (PAS)

Person Specification

QUALIFICATIONS

Essential

NVQ Level 3 or equivalent experience

KNOWLEDGE

Essential

Knowledge of Policies and Procedures appertaining to OPD
Knowledge of NHS Guidelines
Understanding of confidentiality issues
Understanding of the data protection act 1998

Desirable

Knowledge of the Department of Health initiatives
Knowledge of Trust policies and procedures

SKILLS

Essential

Excellent communication and interpersonal skills
Organisational and leadership skills

Desirable

Training Skills
IT Skills
Previous supervisory skills

EXPERIENCE

Essential

Experience of the functionality of the Patient Administration System (PAS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.