Job summary
An opportunity has arisen for a Waiting List Coordinator within Cardiothoracic Board. The successful candidate will be responsible for managing the Cardiothoracic Waiting List team, ensuring appropriate delegation of work and line management. This role is responsible for facilitating the admission of elective and emergency Cardiothoracic patient referrals, ensuring that patients are admitted according to clinical priority and that all relevant Government targets are achieved.
- Interview Date Friday 10 October 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
The post holder is responsible for the efficient use of beds ensuring that all emergency admissions are admitted in a timely fashion and that no elective patient breaches the guaranteed maximum waiting time.The post holder is also responsible for implementing and managing allGovernment targets relating to inpatients in Cardiothoracic Services. These include reduction in cancelled operations, management of delayed discharges, booking systems and contribution to the patient choice agenda. Consequently the post holder plays a key role in the achievement of all waiting list targets within the Directorate.The post holder will ensure appropriate delegation of work between team members and off training and line management support in alignment with HR policies and procedures.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Day to day management of waiting list clerks on a daily basis.
- Support and line manage staff including absence management, sickness, appraisals and performance.
- Coordinate complex admissions procedure to maximise theatre utilisation.
- Review and control elective admissions by forecasting bed availability to avoid same day cancellations.
- Ensure booking system is implemented to enable patients to have input into their proposed admission date whilst achieving waiting list targets.
- Liaise with Consultant staff on a monthly basis to ensure only appropriate patients are offered patient choice.
- Plan catheter lab lists around availability of appropriate supporting team including but not limited to, physiology, radiology, nursing and anaesthetic support.
- Work with Consultants and other medical staff to prioritise admissions according to clinical urgency, position on waiting list etc.
Job description
Job responsibilities
- Day to day management of waiting list clerks on a daily basis.
- Support and line manage staff including absence management, sickness, appraisals and performance.
- Coordinate complex admissions procedure to maximise theatre utilisation.
- Review and control elective admissions by forecasting bed availability to avoid same day cancellations.
- Ensure booking system is implemented to enable patients to have input into their proposed admission date whilst achieving waiting list targets.
- Liaise with Consultant staff on a monthly basis to ensure only appropriate patients are offered patient choice.
- Plan catheter lab lists around availability of appropriate supporting team including but not limited to, physiology, radiology, nursing and anaesthetic support.
- Work with Consultants and other medical staff to prioritise admissions according to clinical urgency, position on waiting list etc.
Person Specification
Qualifications & Education
Essential
- oEducated to NVQ level 4/HND level or equivalent experience plus previous NHS experience
Desirable
Knowledge & Experience
Essential
- oPrevious experience of working with people
- oChange management experience
Desirable
- oAn understanding of PAS system
- oKnowledge of bed management
- oUnderstanding of NHS and its current waiting list polices
Skills & Abilities
Essential
- oBasic IT skills
- oAbility to work well under pressure
- oExcellent communication and organisational skills
- oGood intuition
Person Specification
Qualifications & Education
Essential
- oEducated to NVQ level 4/HND level or equivalent experience plus previous NHS experience
Desirable
Knowledge & Experience
Essential
- oPrevious experience of working with people
- oChange management experience
Desirable
- oAn understanding of PAS system
- oKnowledge of bed management
- oUnderstanding of NHS and its current waiting list polices
Skills & Abilities
Essential
- oBasic IT skills
- oAbility to work well under pressure
- oExcellent communication and organisational skills
- oGood intuition
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
